Kenny Lockhart
Person
Tannahill Systems · champion
Kenny Lockhart was the CRM champion and adoption owner at Tannahill Systems. His platform user was deactivated on 5 Apr 2025. He asked 14% of the organisation's questions in the 12 months before he left, so he was a key-person risk.
Who they are
Insight
As at Fri 9 Oct 2026Kenny Lockhart was the CRM champion and adoption owner at Tannahill Systems. His platform user was deactivated on 5 Apr 2025. He asked 14% of the organisation's questions in the 12 months before he left, so he was a key-person risk.
Role: Head of Customer Support in Glasgow, and the CRM champion. He named himself adoption owner at the 14 Apr 2023 kickoff. Scott Galbraith was named admin. Kenny held a non-admin platform user from 11 Apr 2023.
Influence: He led discovery, the demo and training, but Moira Sinclair, the Finance Director, pressed on price and was expected to sign. In Sep 2023 he said only a couple of people got real value. At the 17 Feb 2025 renewal call he attributed softer usage to a leaver and said the product was fine.
Watch: His user was deactivated on 5 Apr 2025. The evidence does not show why, or who owns adoption now. He asked 14% of the organisation's questions, and no dashboards had been built by Feb 2025.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Tannahill Systems | Head of Customer Support | champion | kenny.lockhart@tannahill.example |
Activity
- 1 Apr 2025ticketHow to export active cases list
- 20 Feb 2025eventBG-Demo webinar
+30 - 17 Feb 2025callTannahill Systems / BG-Demo – Renewal
+1 - 12 Feb 2025email threadBG-Demo webinar, join us
- 3 Jan 2025dealTannahill Systems – Renewal
- 1 Mar 2024ticketExport function error
- 26 Jan 2024ticketDeactivating old user account
- 17 Jan 2024ticketInvoice query for renewal
- 5 Jan 2024dealTannahill Systems – Renewal
- 18 Sep 2023callTannahill Systems / BG-Demo – Check In
- 30 May 2023callTannahill Systems / BG-Demo – Training
- 24 May 2023ticketSync issue with the helpdesk connector
- 24 May 2023email threadTraining: on-site session
- 15 May 2023callTannahill Systems / BG-Demo – Onboarding
- 8 May 2023callTannahill Systems / BG-Demo – Onboarding
- 21 Apr 2023callTannahill Systems / BG-Demo – Onboarding
- 14 Apr 2023callTannahill Systems / BG-Demo – Kickoff+1
- 11 Apr 2023ticketAccess permissions configuration
- 23 Feb 2023callTannahill Systems / BG-Demo – Negotiation+1
- 23 Jan 2023callTannahill Systems / BG-Demo – Proposal
- 18 Jan 2023email threadFollowing up on the brain for support
- 29 Dec 2022callTannahill Systems / BG-Demo – Demo
- 1 Dec 2022callTannahill Systems / BG-Demo – Discovery
- 28 Oct 2022dealTannahill Systems – New