What the paper says
Document roll-up
As at Fri 9 Oct 2026Five executed documents: the MSA and DPA, the 2025 order form that ended 10 Apr 2026, the Growth renewal at £44k per year to 10 Apr 2027, and a 20-user add-on at £8,000 a year. Four drafts are superseded. The two Teesside connectors have no executed order form.
Executed: the order form signed 17 Mar 2026 sets the Growth tier at £44k per year, with no discount and 40 users, from 11 Apr 2026 to 10 Apr 2027.
The order form signed 30 Jun 2026 adds two blocks of ten users from 1 Jul 2026. It sets £8,000 a year, with £6,225 invoiced for the term to 10 Apr 2027.
The MSA and the DPA, both signed 28 Mar 2025, still govern. The first order form, signed the same day at £40k net after a 10% first-term discount, ended 10 Apr 2026.
Open items: four drafts are superseded by executed copies. They are the proposal v1 of 12 Feb 2025, the MSA v2 of 10 Mar 2025, the renewal proposal v1 of 28 Jan 2026 and the expansion proposal v1 of 11 Jun 2026.
The Teesside integration plan of 5 May 2026 adds twenty users and two new connectors after Harcastle acquired Tolmere. No executed order form covers the two connectors.
Contradictions: there are three. In each case the executed order form prevails.
- The 17 Aug 2026 QBR deck states £52k contracted annual recurring revenue and 60 licensed users. No executed document states £52k; the two order forms state £44k and £8,000 separately.
- The Teesside integration plan expects two new connectors, but the 30 Jun 2026 order form adds users only.
- The renewal proposal of 2 Feb 2026 and the expansion proposal of 16 Jun 2026 put the nightly refresh at 07:00 UK time. The executed order form says 07:00 customer local time.
Commitments: availability is 99.5% and P1 first response is 1 business hour. The nightly refresh completes by 07:00 customer local time, and the 10% service credit covers availability only, so a late refresh earns no credit.
Billing is annual in advance on 30-day terms. At the first renewal on or after 1 Jul 2026, the then-current list price applies to the Growth tier and to the added users.
The DPA keeps personal data in the United Kingdom unless the customer gives prior written agreement.
Gaps: all 22 documents were read. Every executed document names the customer signatory only as an authorised signatory.
The 17 Mar 2026 order form states no connector numbers. It sets no renewal notice period beyond a reference to the MSA.
Executed terms
As at Fri 9 Oct 2026- BillingAnnual, in advance; payment 30 days from the invoice dateSource: doc_152_015
- End2027-04-10Source: doc_152_015
- Price£44,000 per yearSource: doc_152_015
- Service levels["Availability 99.5%", "P1 first response 1 business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee per month availability is missed, availability only"]Source: doc_152_015
- Start2026-04-11Source: doc_152_015
- Term months12Source: doc_152_015
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (6)
- Draft Growth master services agreement draft · contract · 10 Mar 2025
- Signed Growth tier services agreement executed · contract · 28 Mar 2025
- Executed data processing agreement executed · dpa · 28 Mar 2025
- Signed Growth tier order form executed · order form · 28 Mar 2025
- Signed Growth subscription order form executed · order form · 17 Mar 2026
- Order form adding 20 Growth users executed · order form · 30 Jun 2026
- Onboarding (3)
- Onboarding plan for Growth tier issued · onboarding plan · 14 Apr 2025
- Onboarding plan for Growth tier issued · onboarding plan · 26 Apr 2026
- Acquired company data integration plan issued · onboarding plan · 5 May 2026
- Proposals (4)
- Draft Growth tier proposal draft · proposal · 12 Feb 2025
- Growth tier proposal issued · proposal · 17 Feb 2025
- Draft Growth expansion proposal draft · proposal · 11 Jun 2026
- Growth expansion proposal, co-termed issued · proposal · 16 Jun 2026
- QBRs (5)
- Quarterly review ahead of renewal issued · qbr deck · 1 Sep 2025
- Quarterly review and renewal heads-up issued · qbr deck · 25 Nov 2025
- Quarterly review ahead of renewal issued · qbr deck · 4 Mar 2026
- Quarterly review of Growth subscription issued · qbr deck · 1 Jun 2026
- Quarterly review ahead of renewal issued · qbr deck · 17 Aug 2026
- Renewals (2)
- Draft Growth renewal proposal draft · renewal proposal · 28 Jan 2026
- Growth renewal proposal issued · renewal proposal · 2 Feb 2026
- Security (1)
- Security questionnaire for Growth evaluation issued · security questionnaire · 2 Feb 2025
- Success plans (1)
- First-year success plan issued · success plan · 2 Jul 2025
Contradictions
As at Fri 9 Oct 2026| Document | Against | What differs |
|---|---|---|
| Harcastle Environmental - QBR | Harcastle Environmental - Order Form (signed) | The 17 Aug 2026 QBR deck states £52,000 contracted annual recurring revenue and 60 licensed users. The executed order forms state £44,000 and £8,000 separately, and none states £52,000. |
| Teesside integration plan | Harcastle Environmental - Order Form (signed) | The 5 May 2026 Teesside integration plan expects twenty users and two new connectors. The executed 30 Jun 2026 order form adds users only. |
| Harcastle Environmental - Renewal Proposal | Harcastle Environmental - Order Form (signed) | The 2 Feb 2026 renewal proposal puts the nightly refresh at 07:00 UK time. The executed order form says 07:00 customer local time. |
| Harcastle Environmental - Proposal | Harcastle Environmental - Order Form (signed) | The 16 Jun 2026 expansion proposal puts the nightly refresh at 07:00 UK time. The executed order form says 07:00 customer local time. |