Kallang Reach Payments

Kallang Reach Payments has three documents, all read: a security questionnaire, a draft proposal and a final proposal for the Growth tier at £44k for year 1. No order form or other executed paper exists, so no price or service term is contracted.

Executed: no document for Kallang Reach Payments has a stored status of executed. No price, term, start date or service level is contracted, and every executed term below is null.

Open items: Proposal v1 of 29 Jan 2026, stored as draft, and the Proposal of 3 Feb 2026, stored as final, both quote the Growth tier at £44k for year 1 and £56k total first-year cost including an 8-week implementation. Neither shows approval or a signatory.

The 3 Feb 2026 proposal asks the customer to approve it, after which the master service agreement and order form would follow. No order form is held, so the evidence does not show that the deal closed.

Pricing: both proposals quote £44k for year 1 and for renewal. That is the v1 Growth list, while the v2 list applied to new business from 1 Dec 2025, and first-term discounts end at renewal. Any order form should settle this.

Contradictions: the 29 Jan 2026 draft sets the nightly refresh by 07:00 Singapore time. The 3 Feb 2026 proposal gives 07:00 Singapore time in its scope text but 07:00 local time in its service table.

The security questionnaire of 6 Jan 2026 states a P1 first response of 1 business hour. This matches the 1 business hour urgent response in both proposals, so the documents agree on that point.

Commitments: there are no live obligations, because no document is executed. The questionnaire's statements on TLS 1.2 in transit and on data staying in the customer's Snowflake account are information, not contract terms.

Gaps: the questionnaire describes SOC 2 Type II as readiness only and defers incident details to a security addendum. It does not show who at Kallang Reach Payments received it.

The roll-up covers all three documents held. Sophie Ling, Account Executive, wrote the proposals and is the person to confirm whether an order form was signed.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026