Tannahill Systems

All eight Tannahill Systems documents were read. The latest executed order form, dated 2 Apr 2024, covers Starter at £20k for 6 Apr 2024 to 5 Apr 2025. No executed paper covers any later term, although the executed MSA renews automatically.

Executed: Four documents are executed: the MSA, the data processing agreement, the 23 Mar 2023 Starter order form and the 2 Apr 2024 Starter order form. The latest order form sets Starter, 15 licensed users, £20k a year in advance, Net 30 days, for 6 Apr 2024 to 5 Apr 2025.

Executed, earlier: The 23 Mar 2023 order form set the first term, 6 Apr 2023 to 5 Apr 2024. It priced the subscription at £18k after a 10% first-term discount, plus £6,000 implementation, for £24k in total.

Open items: Two documents are stored as drafts: the 18 Jan 2023 proposal and the 21 Feb 2023 MSA v2. The 23 Jan 2023 proposal and the 12 Apr 2023 onboarding plan are stored as final but are not contracts.

Contradictions: The executed MSA renews automatically each year unless either party gives 90 days' notice. The 2 Apr 2024 order form covers one term only and states no further renewal, so the paper does not settle what governs after 5 Apr 2025.

Contradictions, dates: The executed MSA read records BG-Demo signing on 6 Apr 2023. The 23 Mar 2023 order form and data processing agreement are dated 23 Mar 2023.

Contradictions, renewal basis: Both proposals say the subscription renews annually from first payment. The executed MSA instead fixes a one-year term from 6 Apr 2023.

Commitments: Under the executed MSA, the live terms are:

• 99.5% availability in business hours, with a 5% credit
• P1 first response within 4 business hours
• nightly refresh complete by 07:00 customer local time
• 90 days' notice for non-renewal or termination for convenience

Commitments, data: The data processing agreement requires at least ten business days' notice of new subprocessors. It also requires deletion or return of personal data within thirty days of termination.

Gaps: No executed document covers the period after 5 Apr 2025, and the evidence does not show whether the MSA's automatic renewal has kept the account under contract. No document names the Tannahill Systems signatory: the customer signature blocks show a title only or are blank.

Gaps, price: Under the price book, a v1 Starter customer moves to the v2 list (+12.8%) at its first renewal starting on or after 1 Jul 2026. The evidence does not show any order form at that price.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026