Kingdon Diagnostics
What the paper says
Document roll-up
As at Fri 9 Oct 2026The executed Enterprise order form of 22 Dec 2025 governs: £119k a year from 6 Jan 2026 to 5 Jan 2027, 99.9% availability, freshness credits. The Growth renewal proposal and the 19 Nov 2025 QBR cite £51k, a figure no single executed document states.
Executed: the Enterprise order form signed 22 Dec 2025 sets annual recurring charges of £119k, billed annually, payment 30 days from invoice, for 6 Jan 2026 to 5 Jan 2027. It sits under the Master Services Agreement and Data Processing Agreement, both signed 23 Dec 2024.
Executed, expired: the Growth order form of 23 Dec 2024 (£42k net after a 5% first-term discount) and the connector order form of 8 Sep 2025 (£9,000 annual, co-termed) both ended on 5 Jan 2026.
Open items: four drafts remain in the folders, all superseded by executed paper.
- Draft MSA v2 of 2 Dec 2024, unsigned.
- Draft Growth proposal of 6 Nov 2024 and draft expansion proposal of 8 Aug 2025.
- Internal draft renewal proposal of 29 Oct 2025, marked not shared with the customer.
Contradictions: the renewal proposal of 3 Nov 2025 and the QBR of 19 Nov 2025 cite current Growth recurring revenue of £51k. The executed Growth and connector order forms state £42k and £9,000 separately; neither states £51k.
Contradictions, continued: the renewal proposal of 3 Nov 2025 offers Enterprise for 40 licensed users, while the QBR of 25 May 2026 refers to 150 licensed. The executed Enterprise order form, as read, states no user number.
Contradictions, continued: the signed MSA says a late nightly refresh attracts no credit. The Enterprise order form credits data freshness and prevails over earlier terms.
Commitments: availability 99.9%, P1 first response 0.5 hours, nightly refresh complete by 07:00 customer local time on business days. Service credit is 10% of one month's fee for each month with a breach, covering availability and data freshness.
Commitments, data: under the signed DPA, BG-Demo processes personal data only on Kingdon Diagnostics' instructions, needs written authorisation for sub-processors and keeps data in the United Kingdom unless instructed.
Gaps: all 17 documents were read. The Enterprise order form names no customer signatory, no renewal notice period, no auto-renewal and no connector go-live dates.
Gaps, continued: the QBR of 25 May 2026 reports active users at around a sixth of licensed, with a modest fall, and no named champion. The documents do not show a renewal proposal for the term ending 5 Jan 2027.
Executed terms
As at Fri 9 Oct 2026- BillingAnnual, payment 30 days from invoiceSource: doc_083_016
- End2027-01-05Source: doc_083_016
- Price£119,000 per yearSource: doc_083_016
- Service levels["Availability 99.9%", "P1 first response 0.5 hours", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee for each month with a breach", "Credits cover availability and data freshness"]Source: doc_083_016
- Start2026-01-06Source: doc_083_016
- Term months12Source: doc_083_016
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (6)
- Draft master services agreement, Growth tier draft · contract · 2 Dec 2024
- Executed Growth tier MSA executed · contract · 23 Dec 2024
- Signed data processing agreement executed · dpa · 23 Dec 2024
- Executed Growth order form executed · order form · 23 Dec 2024
- Order form adding two connector packs executed · order form · 8 Sep 2025
- Executed Enterprise order form executed · order form · 22 Dec 2025
- Onboarding (1)
- Growth tier onboarding plan issued · onboarding plan · 6 Jan 2025
- Proposals (4)
- Draft Growth tier proposal draft · proposal · 6 Nov 2024
- Growth tier proposal issued · proposal · 11 Nov 2024
- Draft Growth expansion proposal draft · proposal · 8 Aug 2025
- Growth subscription expansion proposal issued · proposal · 13 Aug 2025
- QBRs (3)
- Quarterly review ahead of renewal issued · qbr deck · 26 May 2025
- Quarterly review ahead of renewal issued · qbr deck · 19 Nov 2025
- Quarterly business review deck issued · qbr deck · 25 May 2026
- Renewals (2)
- Draft Enterprise renewal proposal draft · renewal proposal · 29 Oct 2025
- Enterprise renewal proposal issued · renewal proposal · 3 Nov 2025
- Security (1)
- Security questionnaire for Growth tier issued · security questionnaire · 27 Oct 2024
Contradictions
As at Fri 9 Oct 2026| Document | Against | What differs |
|---|---|---|
| Kingdon Diagnostics - Renewal Proposal | Kingdon Diagnostics - Order Form (signed) | The 3 Nov 2025 renewal proposal cites current Growth revenue of £50,800; the executed Growth order form states £41,800, with £9,000 on a separate connector order form. |
| Kingdon Diagnostics - QBR | Kingdon Diagnostics - Order Form (signed) | The 19 Nov 2025 QBR cites contracted recurring revenue of £50,800; no single executed order form states that figure. |
| Kingdon Diagnostics - Renewal Proposal | Kingdon Diagnostics - QBR | The renewal proposal offers Enterprise for 40 licensed users; the 25 May 2026 QBR refers to 150 licensed users. |
| Kingdon Diagnostics - Master Services Agreement (signed) | Kingdon Diagnostics - Order Form (signed) | The signed MSA gives no credit for a late nightly refresh; the Enterprise order form credits data freshness and prevails. |
| Kingdon Diagnostics - Master Services Agreement v2 | Kingdon Diagnostics - Master Services Agreement (signed) | The unsigned draft MSA v2 of 2 Dec 2024 left entity name, signatory and connectors open; it was superseded by the MSA signed 23 Dec 2024. |