Invoice: payment still outstanding

Email thread

Nell Ashcombe chased the same £23k invoice again and offered a copy or the order details. Irene Coulson said she was chasing internally and gave no payment date.

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What was said

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As at Fri 9 Oct 2026

Nell Ashcombe chased the same £23k invoice again and offered a copy or the order details. Irene Coulson said she was chasing internally and gave no payment date.

Ask: Nell asked whether Irene needed a copy of the invoice or the order details to get it moving. The invoice is dated 30 Aug 2023 and was due 29 Sep 2023.

Customer view: Irene replied briefly that she was chasing on her side and would update once she knew. She did not take up the offer of documents or raise a dispute.

Next: The evidence does not show a reason for the delay or a payment date. The pattern is slow payment, not a stated complaint about value.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typebilling

Messages2

First message2023-11-13

Last message2023-11-15

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Messages

Nell Ashcombe 13 Nov 2023 09:46
to Irene Coulson
Hi Irene, A quick note on the invoice from 30 Aug 2023, which is still showing as unpaid after its due date of 29 Sep 2023. The total is £23,400, including VAT of £3,900. Is there anything you need from us to get it moving, such as a copy of the invoice or the order details? Happy to send either. Best, Nell
Irene Coulson 15 Nov 2023 16:26
to Nell Ashcombe
Hi Nell, Thanks for the note. I'm chasing this on our side and I'll update you once I know when it will be paid. Irene > On 13 Nov 2023, at 09:46, Nell Ashcombe wrote: > Is there anything you need from us to get it moving?

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