What was said
What this says
As at Fri 9 Oct 2026Priya Raman chased the Yealmpton Accountants renewal order form. Nicholas Pengelly, Managing Partner, is weighing the £22k figure against low use this year and wants to see usage before signing.
Ask: Nicholas wants the usage data sent over and says he will look at it this week. He has not signed, and the 7 Sep 2026 target Priya set has passed with no signature shown.
Customer view: He questions value, not the process. He says the team has used the system little this year.
Next: The current term ends on 22 Sep 2026, so a usage and value case is needed quickly. The thread does not show whether the usage was sent.
The thread
Updated 9 Oct 26Messages
- Priya Raman 3 Sep 2026 14:04Hi Nicholas, Hope you're well. Just to keep momentum, the renewal order form is ready for signature. If we can get this over the line by 7 Sep 2026, the new term starts before your current one ends on 22 Sep 2026. If there is anything you need from us to make the decision easy, tell me and I'll sort it. Best, Priya
- Nicholas Pengelly 7 Sep 2026 10:51Priya, I'm still weighing the £22,000 renewal figure against how little the team has used the system this year. I'd like to see the usage before I sign anything. Please send it over and I'll look at it this week. Nicholas