Scheduling a check-in

Dear Orla, I hope you are well. I am writing to arrange our next check-in, as it has been a little while since we last spoke on the call. To be open with you, I have noticed that fewer people at Menlo Quay are using B-Viz day to day than earlier in the year. This may be nothing more than the summer break, but I would rather ask than assume. For the check-in I would like to cover: 1. Who in your complaints and key accounts teams is using B-Viz at the moment, and who has stopped. 2. Whether anything about the data, the connectors or the way the hospital and distributor accounts are shown is getting in the way. 3. What your team would need to see in order to find it worth more of their time before the contract ends on 28 Dec 2026. Could you let me know a couple of times that suit you in the next fortnight? I will make sure that I send written actions straight after we meet. Kind regards, Elena

Hi Elena, Thanks for this, and apologies for the slow reply. August was a heavy month for us, with a few complaints that needed closing out properly. You're right to ask. Some of my team went back to the old spreadsheets when things got busy, and I haven't pushed them as much as I should have. Part of it is that they weren't sure the distributor records in B-Viz matched what we hold in the complaint log, and until that's clear they'll not trust it. Which account, which lot? Is it logged as a complaint? That's the test they apply. I'd be glad to meet and go through it. Early next week works better for me than later in the week. Could you send the agenda ahead as you usually do, and let's check the record together on the call. Thanks a million, Orla