What was said
What this says
As at Fri 9 Oct 2026On 7 Jan 2026 Florian Wimmer, the CFO, asked for the numbers in one document, each with its source, and for data location in writing. He asked for a view on retention only where it can be supported.
Ask: Florian wants cost set against what Katharina's team spends reconciling installer tickets, usage and renewals by hand. He leaves product questions to Katharina.
Customer view: Cautious and evidence-led. He will not accept unsupported claims, and Matteo Ricci agreed to flag estimates clearly.
Next: Matteo to send the sourced commercial document and a separate data location note to Florian and Katharina once engineering confirms the EU wording. The thread shows no reply after that.
The thread
Updated 9 Oct 26Messages
- Matteo Ricci 7 Jan 2026 12:52Dear Florian, Thank you for your time this morning. I would rather you heard it from me directly: the points still open on our side are the commercial terms for Growth and the EU region set-up, and I want to be sure we are describing both the same way you are. As I understood it, you would like to see the cost set against what Katharina's team spends today on reconciling installer tickets, usage and renewals by hand. I will put the proposal together on that basis and let me confirm that in writing once you have replied. Could you tell me whether there is anything else your side needs to see before the next conversation? What does your auditor need to see on data location? Best regards, Matteo
- Florian Wimmer 7 Jan 2026 14:03Matteo, Yes, that is broadly right. I need the numbers in a single document, each with its source. What does that do to retention? I would like your view on that, but only where you can support it. On data location: please send it in writing. Katharina will have her own requirements and I will not comment on the product side. Florian Wimmer
- Matteo Ricci 7 Jan 2026 16:12Florian, Understood. I will send one document with the commercial terms, each line tied to its source, and a separate written note on where the data is held. I will not make any claim about retention that I cannot support from your own figures, and I will say so clearly where we are estimating. I will share it with you and Katharina next week, once our engineering team has confirmed the EU wording. I will not give you a date for anything they have not agreed. Best regards, Matteo