Discovery call: finding a time
Email thread Ludworth Lettings · sales
Logistical thread. Tom Ashdown asks Kerry Bramall for a discovery call. She replies after a few days, offers Tuesday morning and keeps Stephen out of it for now.
What was said
What this says
As at Fri 9 Oct 2026Logistical thread. Tom Ashdown asks Kerry Bramall for a discovery call. She replies after a few days, offers Tuesday morning and keeps Stephen out of it for now.
Ask: Tom wants an hour to understand how the property management team works and what it wants in one place: landlords, properties, repairs tickets and statements.
Customer view: Kerry is stretched by the repairs backlog and wants it kept light. She will brief Stephen afterwards and offers to list the systems used for tickets and statements.
Next: Tom confirms the Tuesday morning slot and takes up Kerry's offer of the systems list.
The thread
Updated 9 Oct 26Messages
Tom Ashdown 20 Jan 2026 11:57Hi Kerry, Thanks for getting back to us after the enquiry. I'd like to get a discovery call in the diary so I can understand how your property management team works today, and what you're hoping to see in one place: landlords, properties, repairs tickets and statements. It'd take about an hour. I'll mostly be listening, no slides. If Stephen wants to join that's fine, but it's not essential at this stage. Do you have any space later this week or early next? Mornings are easiest for me, but I can work round you. Cheers, Tom
Kerry Bramall 23 Jan 2026 16:11Hi Tom, Sorry for the slow reply, the repairs backlog has been a bit much this week. Early next week would work. Tuesday morning is best, before the contractors start ringing in. I'll keep Stephen out of this one. Let's not overcomplicate it. I'll tell him what we cover afterwards. One question: do you need me to pull anything together beforehand? I can list the systems we use for tickets and statements if that helps. Thanks, Kerry