Setting up a check-in on how your teams are using B-Viz
Email thread Kralingse Expeditie · cs
Elena Novak raised fewer logins against 40 licensed users. Sanne Verhoeven agreed that not everyone opens B-Viz weekly, wants to understand why, and asked for a login list before a Thursday call at 14:00.
What was said
What this says
As at Fri 9 Oct 2026Elena Novak raised fewer logins against 40 licensed users. Sanne Verhoeven agreed that not everyone opens B-Viz weekly, wants to understand why, and asked for a login list before a Thursday call at 14:00.
Ask: Elena proposed a check-in covering account manager and customs desk use, gaps in data, training and next steps before the contract end on 15 Jan 2027.
Customer view: Sanne confirmed she had seen the drop too and wants the reasons before discussing anything else. She engaged quickly but is not yet committing to the renewal.
Next: Elena sends the recent login list ahead of the call. The Thursday slot is a proposal from Sanne, and the evidence does not show it was confirmed.
The thread
Updated 9 Oct 26Messages
Elena Novak 26 Aug 2026 15:01Dear Sanne, I hope the week is going well. I would like to arrange a check-in on how Kralingse Expeditie is getting on with B-Viz. Our last call was useful, and I would like to keep the rhythm going. To be transparent, I see that fewer people have been logging in recently than earlier in the year, even though you have 40 licensed users. I do not want to guess at the reason, so I would rather hear it from you and your team. To confirm, this is the agenda I propose: 1. How account managers and the customs desk are using the shared view of each importer today. 2. Anything that is not working, or any data you expected to see and do not. 3. Whether more training or a different set-up would help. 4. The next steps before the contract end on 15 Jan 2027. Could you suggest two or three slots next week, perhaps on Tuesday or Thursday? Thirty minutes should be enough. I will make sure that written actions reach you the same day. Kind regards, Elena Elena Novak Customer Success Manager, EU, BG-Demo
Sanne Verhoeven 26 Aug 2026 15:31Hi Elena, Thanks for being direct. Yes, I have seen it too. Let's be concrete: not everyone in the team is opening it every week, and I want to understand why before we talk about anything else. Thursday next week works for me, in the afternoon, say 14:00. If that clashes I will tell you tomorrow. One request: please send me the list of who has logged in lately before the call. Then I can ask the right people the right questions. Groet, Sanne On 26 Aug 2026, at 15:01, Elena Novak wrote: > I would like to arrange a check-in on how Kralingse Expeditie is getting on with B-Viz. > Could you suggest two or three slots next week, perhaps on Tuesday or Thursday?