What was said
What this says
As at Fri 9 Oct 2026Elena Novak proposed the next Growth quarterly review. Sanne Verhoeven agreed, asked for Bart to join, and said account managers now ask about delayed shipments in B-Viz. She wants to discuss connecting more.
Ask: Elena asked for dates and noted that usage has grown since the last quarter. Sanne chose a morning slot in the week after next and asked for the invite.
Customer view: Sanne is positive and wants one view to answer "Where is the container now?". She said she does not sign anything without Bart.
Next: Bart is a decision-maker and should attend. Her wish to connect more is an opportunity for extra connectors or an upgrade.
The thread
Updated 9 Oct 26Messages
- Elena Novak 2 Jun 2026 15:54Dear Sanne, I hope your week is going well. Thank you again for the time on our last call. To confirm, I would like to arrange the next quarterly review for Growth, and I am writing so we can find a slot that suits you and your team. As agreed, the review would cover the following: - how account managers and the customs desk are using B-Viz day to day, and who has joined recently; - which questions your team asks most, and whether any importer views are still missing; - anything you would like changed before the contract year moves on. I have seen that usage across your team has grown a good deal since the last quarter, so I would like to hear what is driving it. Could you tell me which days next week or the week after would work, and whether Bart should join? I will make sure that a short written summary with actions reaches you the same day. Kind regards, Elena
- Sanne Verhoeven 4 Jun 2026 08:02Hi Elena, Thanks, good plan. Let's be concrete: Tuesday or Wednesday the week after next suits me, mornings are best. Customs is quiet then. Yes, please include Bart. He will want to see the importer views, and I do not sign anything without him anyway. One request for the agenda. Several account managers now ask about delayed shipments straight in B-Viz instead of calling the customs desk. I would like to show you that and talk about what else we can connect. Where is the container now? is the question I want everyone to answer from one view. Send me the invite and I will accept. Groet, Sanne