Following up on our discovery conversation

Dear Sanne, Thank you for your time yesterday. Let me summarise what I understood, and please correct me where I am wrong. - Your account managers cannot easily see the customs status of a shipment, so importers sometimes hear about a delay from the customs desk first, or not at all. - Calls, exceptions and invoices for one importer sit in different places. - You want one view per importer that both teams use. Based on this, I think Growth is the right fit, because it covers several teams and the dashboards builder. A first indication of the total value of the deal is £59,500, which includes the one-off implementation. I would like to be clear that this is a first indication and not a final proposal. We are looking at a decision around 2 Jan 2026, but please tell me if your timeline is different. Next, I would like to show you the product on your own data. Let me confirm with our solutions engineer what we need from Thijs for that, and I will write to you again. Best regards, Matteo

Hi Matteo, Your summary is right. One correction: the importers do not only hear late from customs. Sometimes we hear late ourselves. That is the real problem. The number is noted. I cannot say anything about it before I talk to the management team, so please do not read it as a yes. The timeline is fine for now. A demo on our own data is good. What has the customer been told, where is the container now: that is what I want to see answered on screen. Send me what Thijs needs to prepare. Groet, Sanne