Discovery call: finding a time

Dear Sanne, Thank you for taking my call earlier. I would rather put the next step in writing, so let me confirm it. You mentioned that your account managers and the customs desk work from separate views today, and that this is where the delays reach importers too late. I would like to spend an hour with you on discovery, so that I understand how a shipment moves through your team and what you would want to see in one place. Would early next week suit you? I can offer Monday at 10:00 or Tuesday at 14:00. If Thijs on the customs side can join, that would help, but only if it is convenient. Best regards, Matteo

Hi Matteo, Tuesday at 14:00 works. Monday is full, we have a bad week with the port. I will ask Thijs. He knows the customs systems better than I do. If he cannot, I will come alone and we make notes for him. Let's be concrete: please send me the questions beforehand. Then I can bring real examples of late containers. Groet, Sanne

Dear Sanne, Perfect, Tuesday at 14:00 it is. I will send the invitation tonight. I will also send a short list of questions tomorrow. They are mostly about how your team learns of a delay, who tells the importer, and which systems hold that information. Real examples are exactly what I need, thank you. Best regards, Matteo