What was said
What this says
As at Fri 9 Oct 2026Logistical thread: Sophie Ling proposes a demo on Astley Brook's own data in the first full week of the new year. Leanne Partington agrees, prefers mornings, and asks to see one brand with a live complaint.
Ask: Sophie wants a demo on real brands and orders, with Sajid there for the ERP side and key accounts invited. Leanne agrees in principle and will bring both.
Customer view: Leanne wants the team to see what the customer saw, start to finish. She asks which brand and which line.
Next: Sophie will send the invite and have Hannah prepare a complaint walk-through. She needs Leanne to name the brand and line.
The thread
Updated 9 Oct 26Messages
- Sophie Ling 30 Dec 2025 11:22Hi Leanne, Nice to speak earlier. As discussed, I'd like to set up the demo on your own data so the team can see real brands and orders rather than a generic example. Would the first full week of the new year work for you? Ideally with Sajid there for the ERP side, and anyone from key accounts you think should see it. Just tell me what suits and I'll send an invite. Thanks, Sophie
- Leanne Partington 30 Dec 2025 13:24Hi Sophie, Yes, that works in principle. Mornings are best, afternoons are usually taken up with plant calls. I'll bring Sajid and someone from key accounts. Quick question: can you show one brand with a live complaint? Which brand, which line? I'd like the team to see what the customer saw, start to finish. Thanks, Leanne
- Sophie Ling 31 Dec 2025 09:33Hi Leanne, Mornings it is. I'll send the invite today for the first full week back, and ask Hannah to prepare the complaint walk-through once Sajid has told us which brand is safest to use. If you could send me the brand and line you have in mind, we'll build the example around it. Best, Sophie