Finding a time to talk about the renewal
Email thread Marlcliff Security Services · sales
Logistical thread: Daniel Okafor and Nigel Fairbrother agreed a 30-minute call at 11:00 on the following Monday. Nigel wants the usage summary the day before and will make no decision on the call.
What was said
What this says
As at Fri 9 Oct 2026Logistical thread: Daniel Okafor and Nigel Fairbrother agreed a 30-minute call at 11:00 on the following Monday. Nigel wants the usage summary the day before and will make no decision on the call.
Ask: Daniel proposed a short call to go through usage by team and then the renewal due on 4 Jun 2026.
Customer view: Nigel accepted, set the time and the conditions. He wants to read the summary first, expects names by team, and will decide afterwards.
Next: Daniel sends the summary with the contracted annual value of £40k and invites Sharon Tilley if she wishes. The outcome of the call is not in the thread.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 20 Mar 2026 08:08Dear Nigel, Good morning. I hope you had a decent week. Following your note about wanting to see the usage before anything is decided, I'd like to book a short call to go through it, and then the renewal itself, when the term ends on 4 Jun 2026. Thirty minutes should do it. I'd bring the usage summary by team, so you can see who is using B-Viz out of the 40 licensed users and what they are asking. Would early next week suit, perhaps Monday or Tuesday? If another day is easier, just say. I'll keep it to the numbers, as I know that's how you like it. Best wishes, Daniel Daniel Okafor Customer Success Manager, BG-Demo
Nigel Fairbrother 20 Mar 2026 08:34Daniel, Monday is fine. Late morning, before my finance meeting, so 11:00 if that works. Send the usage summary the day before, not on the call. I'd like to read it first. I'll be asking who is actually using it, so have names by team. And no decision from me on the call. I'll want to think about the figures afterwards. Nigel Fairbrother- Daniel Okafor 23 Mar 2026 16:26Dear Nigel, Just to close the loop on the scheduling: I've put the call in the diary for 11:00, as you suggested, and you will have an invitation from me shortly. I'll send the usage summary ahead of it, broken down by team, with the current contracted annual value of £39,600 alongside it so the base is in front of you. I understand completely that nothing will be decided on the call. The aim is simply to give you what you need to make up your mind in your own time, and I'll come back to you with anything you would like checked afterwards. If Sharon would like to join, please do pass the invitation on to her. She knows the day-to-day use better than anyone. Best wishes, Daniel Daniel Okafor Customer Success Manager, BG-Demo