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Onboarding session: branch system connector

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Strensall Merchants logo Strensall Merchants · cs

Hamza Akhtar books a branch connector session. Ashok Patel has added a read-only warehouse role, wants a one-branch test first, and asks whether head office or branch account numbers key the data. Hamza proposes carrying both.

What was said

What this says

As at Fri 9 Oct 2026

Hamza Akhtar books a branch connector session. Ashok Patel has added a read-only warehouse role, wants a one-branch test first, and asks whether head office or branch account numbers key the data. Hamza proposes carrying both.

Ask: Hamza wanted to agree which branch tables load first and how a trade account is keyed across them.

Customer view: Ashok removed a permission blocker and prefers a staged switch-on. He notes head office and branch numbers both exist and do not always agree.

Next: Hamza proposes the head office account as parent with the branch number alongside, to be confirmed in the Tuesday afternoon session.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages3
First message2025-05-07
Last message2025-05-13

Messages

  1. Hamza Akhtar
    Hamza Akhtar 7 May 2025 08:32
    to Ashok Patel
    Hi Ashok, Hope the week is going well. Now that the first load is in, I'd like to book our next onboarding session to go through the branch system connector. The aim is to agree which branch tables we bring in first and how a trade account is keyed across them, so that each account looks the same in every branch. Would later this week or early next week suit you? Half an hour should be enough to start with, and we can extend if the account mapping throws up questions. If you have a list of the branch groupings you'd like to see first, send it over beforehand and I'll have it open when we speak. Thanks, Hamza Hamza Akhtar Implementation Consultant, BG-Demo
  2. Ashok Patel
    Ashok Patel 8 May 2025 10:28
    to Hamza Akhtar
    Hamza, Thanks. Since we last spoke I've added the read-only role in our warehouse for the branch extract, so you shouldn't hit permission problems this time. I'd rather not switch the whole connector on in one go. I'll test it on one branch first and send you a screenshot of the row counts, then we can widen it. Which account number is that going to be keyed on, the head office trade account or the branch-level one? The data says we have both in places, and they don't always agree. Next Tuesday afternoon works for me. Mornings are taken up with month-end reporting. Ashok
  3. Hamza Akhtar
    Hamza Akhtar 13 May 2025 12:35
    to Ashok Patel
    Hi Ashok, Sorry for the slow reply, I wanted to check the mapping before answering. Good news on the read-only role, thank you. Testing on one branch first is exactly what I'd suggest too. On your question: we can carry both numbers and treat the head office trade account as the parent, with the branch number held alongside it. I'd like to confirm that with you on the session rather than guess, since you know where they diverge. I've put Tuesday afternoon in the diary and sent the invite. If anything changes on your side, just tell me and we'll move it. Best, Hamza

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