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Onboarding session: finding a time

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Strensall Merchants logo Strensall Merchants · cs

Logistical onboarding thread. Callie Brennan asks for an hour to start mapping and a single-branch test load. Ashok Patel agrees to Thursday, flags an account number mismatch and says delivery system access is still with another team.

What was said

What this says

As at Fri 9 Oct 2026

Logistical onboarding thread. Callie Brennan asks for an hour to start mapping and a single-branch test load. Ashok Patel agrees to Thursday, flags an account number mismatch and says delivery system access is still with another team.

Ask: Callie wants an hour on the account number question, first field mappings and a test load on one branch. She is still waiting on delivery system access.

Customer view: Ashok accepts Thursday and picks a mid-sized test branch. He says the account number mismatch between branch and credit is "not every account, but it is enough to matter".

Next: Ashok sends a screenshot before the session and reports on delivery access when he knows.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages2
First message2025-03-14
Last message2025-03-18

Messages

  1. Callie Brennan
    Callie Brennan 14 Mar 2025 08:20
    to Ashok Patel
    Hi Ashok, Thanks for sending the access details for the branch and credit systems. I have checked both logins and they work. That is the first box ticked. Next is the mapping session. I would like about an hour with you to go through the account number question and the first field mappings, then start the first connector on one branch only. Agenda for the hour: - the account number we key on, and where branch and credit differ - the fields we map first: orders, credit limits and balances - a test load on a single branch - what we check afterwards, so you can repeat it yourself Would Tuesday or Wednesday next week suit you? Mornings are best for me, as then there is time to look at the first load the same day. Still waiting on access to the delivery system, so that will come later. Thanks, Callie
  2. Ashok Patel
    Ashok Patel 18 Mar 2025 10:52
    to Callie Brennan
    Callie, Sorry for the slow reply, it has been a busy few days. Thursday morning works for me. The test branch will be a mid-sized one, which I think gives us a fair mix of trade and cash accounts. I have a screenshot of the account number mismatch between branch and credit. I will send it before the session so you can see what I mean. It is not every account, but it is enough to matter. The delivery system access is still with the other team. I will tell you as soon as I know. Ashok

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