Mapping session and next steps

Hi Tariq, Following our call, here is where we are and what comes next. Done: - access to the policy and claims systems is confirmed in writing - the first two sources are connected and loading Still to do: - the helpline system access, which I do not yet have in writing - the member record mapping across policy and claims, which is the one I most want to do with you in the room I would like a longer session on Tuesday, in the afternoon if you can, so we can go through the member identifier field by field. That maps cleanly in most cases, but I will not say so for yours until I have checked it against real records. Please bring along anyone from claims who knows how the identifiers were set up historically. Could you confirm Tuesday afternoon, and let me know when the helpline access is likely to land? I would like to start that connector the same week if we can. Thanks, Callie

Hi Callie, Tuesday afternoon is fine, and I have a colleague from claims who can join for the mapping. Today is Tuesday, so I assume you mean this afternoon. If you meant next week, tell me and I will move things around. On the helpline system: the access request is with our IT team and I do not yet have a date. I will chase it today and write to you the moment it is approved, so that you have it in writing before you touch anything. I have checked last night's load for the first two sources and both finished comfortably before the start of the working day. I will keep an eye on tonight's as well. One point for the session: I would like us to keep a written record of every mapping decision, so I can show the people who rely on the reports why a field was matched the way it was. Thanks, Tariq