Final reminder, implementation invoice

Email thread

Nell Ashcombe's final reminder on 29 Jan 2024 calls the £6,000 implementation fee nearly two months overdue. Pamela Lyall replied on 31 Jan 2024, apologised, and said both payments would arrive by end of week.

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What was said

What this says

As at Fri 9 Oct 2026

Nell Ashcombe's final reminder on 29 Jan 2024 calls the £6,000 implementation fee nearly two months overdue. Pamela Lyall replied on 31 Jan 2024, apologised, and said both payments would arrive by end of week.

Ask: Nell asks Pamela to arrange payment of the £6,000 implementation fee that week.

Customer view: Pamela apologises, says she was away, and promises to sort the payments out that day. She gives no reason beyond absence and does not raise any dispute.

Next: Confirm both payments actually land, since the reply is a promise, not a payment.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typebilling

Messages2

First message2024-01-29

Last message2024-01-31

Emailmade from

Messages

Nell Ashcombe 29 Jan 2024 12:39
to Pamela Lyall
Pamela, I need to get this resolved. The implementation fee of £6,000 is now nearly two months overdue. Can you arrange payment this week? Best, Nell
Pamela Lyall 31 Jan 2024 10:33
to Nell Ashcombe
Nell, I apologize for the delay. I was away but I'm back now and I'll sort the payments out today. You should see both come through by end of week. Thanks for your patience. Pamela

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Data	Records
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Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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