Shilshole Software - Proposal v1
Documentdraft Shilshole Software · proposal · draft · 30 Sep 2026
Internal draft proposal for the Starter tier at £22k a year, billed annually in advance, with a total deal value of £28k including implementation. Nightly refresh by 07:00; P1 first response within four business hours. Not yet shared with the customer.
What it says
What this says
As at Fri 9 Oct 2026Internal draft proposal for the Starter tier at £22k a year, billed annually in advance, with a total deal value of £28k including implementation. Nightly refresh by 07:00; P1 first response within four business hours. Not yet shared with the customer.
What it is: a proposal prepared by Jordan Pike, Account Executive, US, dated 30 Sep 2026. It is marked "Draft, for internal review. Not yet shared with the customer." It is not a contract.
Commits: nothing yet, as it is an open item. If issued, it would offer "Annual subscription, Starter tier" at £22k and a nightly refresh "by 07:00 customer local time on business days".
Unusual: the total deal value of £28k includes the one-off implementation fee and is "not an annual price". The text does not state the implementation fee separately, so the split is not shown.
Not settled: the user and connector numbers are described only as the Starter allowance. No start date, term length, discount, connector delivery date, payment terms or customer signatory is stated. The next steps (discovery follow-up, demo on Shilshole's own data, finance review) show the deal is still early.
As found in this document
As at Fri 9 Oct 2026- Price£22,000Source: the AI read of this record
- Annual subscription, Starter tier£22,000Source: the AI read of this record
- Total deal value, including the one-off implementation fee£28,000Source: the AI read of this record
- BillingThe subscription is billed annually in advance.Source: the AI read of this record
- Nightly refreshcompletes by 07:00 customer local time on business daysSource: the AI read of this record
- P1 first responsewithin four business hoursSource: the AI read of this record
The document
Body
Shilshole Software - Proposal v1
Draft, for internal review. Not yet shared with the customer.
Prepared by Jordan Pike, Account Executive, US
Date: 30 Sep 2026
1. Context
Shilshole Software makes marina and boatyard management software. It is evaluating B-Viz to support its customer success team, so that account managers can answer questions across the CRM, support tickets and call notes without searching each system.
2. Proposed scope
We propose the Starter tier for one team:
- The Starter user allowance, with a soft limit on users
- The Starter connector allowance, with a hard limit on connectors
- Pages, chat and search
- A six-monthly check-in on adoption
3. Pricing
| Item | Amount |
|---|---|
| Annual subscription, Starter tier | £22k |
| Total deal value, including the one-off implementation fee | £28k |
The subscription is billed annually in advance. The total deal value is shown for reference and is not an annual price.
4. Service levels
The nightly refresh completes by 07:00 customer local time on business days. Highest-priority incidents receive a first response within four business hours.
5. Next steps
Read the whole document (1,345 characters)
- Discovery follow-up to confirm the customer success use cases.
- Demo on Shilshole's own data.
- Review of this proposal with your finance contact.
Owner: Jordan Pike
Unusual terms
As at Fri 9 Oct 2026- Total deal value shown for reference, not an annual price
- Draft not yet shared with the customer