Nickajack Mutual Insurance - Security Questionnaire
Documentfinal Nickajack Mutual Insurance · security questionnaire · final · 11 Sep 2026
Security questionnaire answers prepared by Hannah Lowe on 11 Sep 2026 for the Enterprise tier. It quotes first response within thirty minutes and a nightly refresh by 07:00. It states no price, and certifications and penetration test reports are left open.
What it says
What this says
As at Fri 9 Oct 2026Security questionnaire answers prepared by Hannah Lowe on 11 Sep 2026 for the Enterprise tier. It quotes first response within thirty minutes and a nightly refresh by 07:00. It states no price, and certifications and penetration test reports are left open.
What it is: a ten-question security questionnaire completed by Hannah Lowe, Solutions Engineer, on 11 Sep 2026. Answers describe the Enterprise tier as set out in the proposal. It is not an order form and carries no price.
Commits: the Enterprise availability commitment applies, "with service credits for availability and for data freshness". The nightly refresh completes "by 07:00 customer local time on business days", and a highest-priority incident gets "First response within thirty minutes".
Unusual: dedicated EU or US data residency is an add-on, not part of the standard Enterprise package. Hannah Lowe will confirm certifications and penetration test reports in writing before the security review.
Not settled: the document gives no availability percentage, no contract signatory and no dates beyond its own. Stored status is final, but answer 10 is still open, so the document is not complete. The evidence does not show whether the proposal or an order form has been signed.
As found in this document
As at Fri 9 Oct 2026- AvailabilityThe Enterprise availability commitment applies, with service credits for availability and for data freshness.Source: the AI read of this record
- Data refreshThe nightly refresh completes by 07:00 customer local time on business days.Source: the AI read of this record
- P1 first responseFirst response within thirty minutes.Source: the AI read of this record
- Security review supportThe Enterprise implementation includes security review support.Source: the AI read of this record
- Certifications and penetration testsHannah Lowe will confirm in writing before the security review.Source: the AI read of this record
The document
Body
Nickajack Mutual Insurance - Security Questionnaire
Prepared by Hannah Lowe, Solutions Engineer
Date: 11 Sep 2026
Tier assessed: Enterprise
These answers apply to the Enterprise tier. Where a point is not covered here, it is marked for follow-up rather than estimated.
Questions and answers
| No. | Question | Answer |
|---|---|---|
| 1 | Where is customer data held? | B-Viz is built and run inside the customer's own Snowflake account. |
| 2 | Is single sign-on supported? | Yes. Enterprise includes single sign-on and SCIM user provisioning. |
| 3 | How are users added and removed? | User provisioning and removal can be driven from your identity provider through SCIM, which is included in Enterprise. |
| 4 | What availability commitment applies? | The Enterprise availability commitment applies, with service credits for availability and for data freshness. |
| 5 | How current is the data? | The nightly refresh completes by 07:00 customer local time on business days. |
| 6 | How quickly is a highest-priority incident answered? | First response within thirty minutes. |
| 7 | Is security review support available? | Yes. The Enterprise implementation includes security review sup |
Read the whole document (1,819 characters)
port. | | 8 | Is data residency available? | Dedicated EU or US data residency is available as an add-on, rather than as part of the standard Enterprise package. | | 9 | Who is the executive contact? | Enterprise includes an executive sponsor. | | 10 | Are third-party certifications or penetration test reports available? | Not covered in this response. Hannah Lowe will confirm in writing before the security review. |
Notes
Account owner: Jordan Pike.
Answers are given as the Enterprise tier is described in the proposal. Any answer that is not covered here will be confirmed in writing rather than estimated.
Unusual terms
As at Fri 9 Oct 2026- EU or US data residency is an add-on
- Certifications and penetration test reports not yet covered