Bilsdale Housing - Security Questionnaire
Documentfinal Bilsdale Housing · security questionnaire · final · 14 Sep 2026
Final security questionnaire completed 14 Sep 2026 by Hannah Lowe, assessing the Growth tier. It states first response to priority one incidents within one business hour, and several answers are deferred to written follow-up. No price is stated.
What it says
What this says
As at Fri 9 Oct 2026Final security questionnaire completed 14 Sep 2026 by Hannah Lowe, assessing the Growth tier. It states first response to priority one incidents within one business hour, and several answers are deferred to written follow-up. No price is stated.
What it is: a BG-Demo answer sheet to the customer's security questions, completed by Hannah Lowe, Solutions Engineer. It says "Tier assessed: Growth."
Commits: "first response to priority one incidents within one business hour" and "the standard Growth availability commitment", without giving a percentage. Connectors start only with written access from the customer's team.
Unusual: nothing off standard terms. The model training answer is a "standard position" that Hannah "will confirm ... against the contract terms".
Not settled: encryption protocols, logging retention and recovery detail are deferred to an architecture note or written follow-up. The document is not a contract, states no price and names no signatory.
As found in this document
As at Fri 9 Oct 2026- P1 first responsefirst response to priority one incidents within one business hourSource: the AI read of this record
- Availabilitythe standard Growth availability commitmentSource: the AI read of this record
- Connector startEach connector starts only once we have written access from your team.Source: the AI read of this record
- Incident communicationService incidents are reported to your named admin, with updates until service is restored.Source: the AI read of this record
Body
Bilsdale Housing - Security Questionnaire
Status: Final. Version 1, completed 14 Sep 2026 by Hannah Lowe, Solutions Engineer.
Tier assessed: Growth.
Where an answer refers to a detail that sits in another document, Hannah will put that detail in writing.
| Area | Question | Answer |
|---|---|---|
| Hosting | Where is customer data stored? | B-Viz is built and run inside your own Snowflake account, so customer data stays in an environment your team controls. |
| Access | How are users granted access? | Access is for named users within the Growth user allowance, managed by your named admins. Access is removed when someone leaves your organisation. |
| Connectors | How are source systems connected? | Each connector starts only once we have written access from your team. We do not start a connector without that access. |
| Model training | Is customer data used to train external models? | Our standard position is that customer data is not used to train models outside your account. Hannah will confirm this against the contract terms. |
| Encryption | Is data encrypted in transit? | Traffic between your sources, your Snowflake account and the B-Viz interface is encrypted in transit |
Read the whole document (2,054 characters)
. The exact protocols are set out in the architecture note. | | Service levels | What service levels apply? | The Growth service levels apply: the standard Growth availability commitment, and first response to priority one incidents within one business hour. | | Incidents | How are incidents communicated? | Service incidents are reported to your named admin, with updates until service is restored. | | Recovery | How is data recovered after an outage? | Recovery depends on the resilience features of your Snowflake account. Hannah will set out the detail in writing before go-live. | | Logging | Is query activity logged? | Query activity is logged. The architecture note confirms what is retained and for how long. | | Testing | Can we see recent testing evidence? | Yes, on request. Hannah will share the latest summary through the account team. |