Ovenden Software - Master Services Agreement v2
Documentdraft Ovenden Software · contract · draft · 24 Apr 2024
Draft, not for signature, Master Services Agreement for the Growth tier, prepared 24 Apr 2024. Availability 99.5%, P1 first response one business hour, price £40k net annual after 10% discount, plus £12k implementation.
What it says
What this says
As at Fri 9 Oct 2026Draft, not for signature, Master Services Agreement for the Growth tier, prepared 24 Apr 2024. Availability 99.5%, P1 first response one business hour, price £40k net annual after 10% discount, plus £12k implementation.
What it is: a draft MSA between BG-Demo and Ovenden Software, marked "Status: Draft, not for signature". It covers B-Viz on the Growth tier with implementation, for 24 May 2024 to 23 May 2025.
Commits (if signed): "1 unit at £44k list, £40k net annual recurring after 10% discount", implementation "£12k, one-off, eight weeks", total contract value £52k, billed annually in advance on 30 days. Service levels are availability 99.5% and P1 first response of one business hour.
Unusual: the 10% discount is within the 20% first-term cap. The service credit is 10% of one month's fee for availability only, which matches the brief for Growth only if read as 10%; the brief gives Growth 10% for availability.
Not settled: "The service credit wording is still under review." Clause numbering is unchecked and the data processing agreement is a separate document not attached. The text does not show who signed, whether an executed copy exists, or any renewal term. An executed order form would override this draft.
As found in this document
As at Fri 9 Oct 2026- Date end23 May 2025Source: the AI read of this record
- Date start24 May 2024Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responseone business hourSource: the AI read of this record
- Service credit10% of one month's fee where availability is missedSource: the AI read of this record
- Subscription1 unit at £44,000 list, £39,600 net annual recurring after 10% discountSource: the AI read of this record
- Implementation1 unit at £12,000, one-off, eight weeksSource: the AI read of this record
- Total contract value£51,600Source: the AI read of this record
- BillingAnnual, in advanceSource: the AI read of this record
- Payment terms30 daysSource: the AI read of this record
The document
Body
Ovenden Software - Master Services Agreement
Status: Draft, not for signature
Draft prepared 24 Apr 2024.
Parties
BG-Demo (the Supplier) and Ovenden Software (the Customer).
Services
The Supplier provides B-Viz on the Growth tier, including implementation as set out below.
Term and fees
| Item | Detail |
|---|---|
| Start date | 24 May 2024 |
| End date | 23 May 2025 |
| Subscription | 1 unit at £44k list, £40k net annual recurring after 10% discount |
| Implementation | 1 unit at £12k, one-off, eight weeks |
| Total contract value | £52k |
| Billing | Annual, in advance |
| Payment terms | 30 days |
Service levels
- Availability: 99.5%.
- P1 first response: one business hour.
- Service credit: 10% of one month's fee where availability is missed.
Open points
The service credit wording is still under review. Clause numbering is to be checked before issue. The data processing agreement is to be attached as a separate document.
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount
- service credit wording under review