Rodenkirchen Assekuranzmakler - Security Questionnaire
Documentfinal Rodenkirchen Assekuranzmakler · security questionnaire · final · 22 Dec 2025
Completed security questionnaire for the Growth tier, answered by Hannah Lowe on 22 Dec 2025. It states 99.5% availability, a P1 response within 1 business hour, and a nightly refresh by 07:00. It makes no certification claim.
What it says
What this says
As at Fri 9 Oct 2026Completed security questionnaire for the Growth tier, answered by Hannah Lowe on 22 Dec 2025. It states 99.5% availability, a P1 response within 1 business hour, and a nightly refresh by 07:00. It makes no certification claim.
What it is: A completed questionnaire from BG-Demo's Solutions Engineer to the customer, filed as final. It covers hosting, access, availability, support, freshness, data protection and assurance for the Growth tier.
Commits: "The Growth tier commits to 99.5% availability, with service credits for availability only." It also states "The Growth tier responds to a P1 issue within 1 business hour."
Unusual: Nothing off the standard terms. The answer on single sign-on is that it is "part of the Enterprise tier. They are not included in Growth." That could prompt an upgrade conversation if the customer needs it.
Not settled: Certifications are left open: "This answer will be confirmed in writing before any certification is claimed." It is not a contract, has no price or signature, and does not show whether an order form followed.
As found in this document
As at Fri 9 Oct 2026- Availability99.5% availability, with service credits for availability onlySource: the AI read of this record
- P1 responsewithin 1 business hourSource: the AI read of this record
- Nightly refreshdue to complete by 07:00 customer local time on business daysSource: the AI read of this record
- Freshness creditFreshness is not credited under the Growth tierSource: the AI read of this record
- Data processing agreementBG-Demo will sign a data processing agreement alongside the Master Services AgreementSource: the AI read of this record
Body
Security Questionnaire
Customer: Rodenkirchen Assekuranzmakler Product tier under evaluation: Growth Completed by: Hannah Lowe, Solutions Engineer, BG-Demo Account owner: Matteo Ricci Customer success manager: Elena Novak Date completed: Mon 22 Dec 2025
| Area | Question | Answer |
|---|---|---|
| Hosting | Where is customer data stored? | B-Viz is built and run inside the customer's own Snowflake account, so the customer keeps control of where its data sits. Dedicated EU or US data residency is available as an add-on. |
| Access | Is single sign-on supported? | Single sign-on and SCIM are part of the Enterprise tier. They are not included in Growth. |
| Access | How are user permissions managed? | Access is controlled by the customer's own administrators. Each user sees only the records their role allows. |
| Availability | What availability is committed? | The Growth tier commits to 99.5% availability, with service credits for availability only. |
| Support | What is the response time for a critical issue? | The Growth tier responds to a P1 issue within 1 business hour. |
| Data freshness | Is data refreshed automatically? | The nightly refresh is due |
Read the whole document (1,672 characters)
to complete by 07:00 customer local time on business days. Freshness is not credited under the Growth tier. | | Data protection | Is a data processing agreement available? | Yes. BG-Demo will sign a data processing agreement alongside the Master Services Agreement. | | Assurance | Are third-party certifications held? | This answer will be confirmed in writing before any certification is claimed. Nothing in this questionnaire should be read as a certification claim. |