Assunpink Software - Onboarding Plan
Documentfinal Assunpink Software · onboarding plan · final · 7 Jun 2026
BG-Demo's final onboarding plan for the Starter subscription starting 5 Jun 2026, issued 7 Jun 2026. It states £22k a year, 99.5% availability and P1 first response of four business hours. The term runs until 4 Jun 2027.
What it says
What this says
As at Fri 9 Oct 2026BG-Demo's final onboarding plan for the Starter subscription starting 5 Jun 2026, issued 7 Jun 2026. It states £22k a year, 99.5% availability and P1 first response of four business hours. The term runs until 4 Jun 2027.
What it is: an internal-style plan issued 7 Jun 2026 setting owners, phases and milestones. It says the customer starts "under its executed order form", but the order form itself is not in this document.
Commits: "Availability is 99.5%. P1 first response is four business hours." The nightly refresh completes by 07:00 Customer local time on business days, with credits "for availability only, at 5% of one month's fee".
Unusual: nothing off the standard Starter terms in the plan. The build is set at four weeks, with go-live at the end of week four.
Not settled: the plan does not name the connectors in scope, the signatory, or any connector delivery dates. It does not say what happens if go-live slips, and the executed order form should be checked for the price and terms.
As found in this document
As at Fri 9 Oct 2026- Date end4 Jun 2027Source: the AI read of this record
- Date renewal4 Jun 2027Source: the AI read of this record
- Date start5 Jun 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responsefour business hoursSource: the AI read of this record
- Nightly refreshcompletes by 07:00 Customer local time on business daysSource: the AI read of this record
- Service creditsapply to availability only, at 5% of one month's feeSource: the AI read of this record
- Subscription price£22,000 a yearSource: the AI read of this record
- Contract end4 Jun 2027Source: the AI read of this record
Body
Assunpink Software - Onboarding Plan
Status: final
Issued 7 Jun 2026.
Overview
Assunpink Software starts on the Starter tier from 5 Jun 2026 under its executed order form. The subscription is worth £22k a year and covers 15 licensed users and up to four connectors. The contract runs until 4 Jun 2027.
Owners
| Role | Name | Responsibility |
|---|---|---|
| Implementation | Hamza Akhtar | Build, connector set-up and go-live |
| Customer success | Amara Obi | Adoption, check-ins and the renewal conversation |
| Account executive | Jordan Pike | Commercial terms and contract questions |
Phases
Read the whole document (1,710 characters)
| Phase | Timing | What happens | Owner |
|---|---|---|---|
| Kick-off | From 5 Jun 2026 | Confirm the systems to connect and the connectors in scope | Hamza Akhtar |
| Build | Weeks one to four | Connect the agreed sources, load the data and check that it refreshes nightly | Hamza Akhtar |
| Go-live | End of week four | Hand the service over and walk the Customer through queries, pages and search | Hamza Akhtar, then Amara Obi |
| Adoption | After go-live | Monitor usage, tickets and records indexed for the Customer | Amara Obi |
| Review | Six-monthly | Check-ins against value and the Starter user allowance | Amara Obi |
| Renewal | Ahead of 4 Jun 2027 | Renewal notice window and renewal conversation | Amara Obi |
Milestones
- 5 Jun 2026: start date and kick-off
- 7 Jun 2026: onboarding plan issued
- 4 Jun 2027: end of current term
Service commitments
Availability is 99.5%. P1 first response is four business hours. The nightly refresh completes by 07:00 Customer local time on business days. Service credits apply to availability only, at 5% of one month's fee.