Shawsheen Freight - Security Questionnaire
Documentfinal Shawsheen Freight · security questionnaire · final · 1 Feb 2026
Security questionnaire prepared by Hannah Lowe on 1 Feb 2026 for the Growth tier. It states P1 first response within one business hour and a 07:00 nightly refresh. Region, role model and retention are still to be confirmed in writing.
What it says
What this says
As at Fri 9 Oct 2026Security questionnaire prepared by Hannah Lowe on 1 Feb 2026 for the Growth tier. It states P1 first response within one business hour and a 07:00 nightly refresh. Region, role model and retention are still to be confirmed in writing.
What it is: a BG-Demo answer sheet to the customer's security questions, prepared by Hannah Lowe, Solutions Engineer. It describes how B-Viz is deployed and run on the Growth tier, filed as final in the customer's Security folder.
Commits: "First response is within one business hour on the Growth tier." It also says "The nightly refresh completes by 07:00 customer local time on business days." Availability is only "The standard Growth availability commitment applies", with no figure stated.
Unusual: nothing off standard terms. It notes that SSO and SCIM are Enterprise only and that freshness credits apply to Enterprise only. Dedicated US data residency is an add-on.
Not settled: the exact data region, the role model for access and the retention period are all "to be confirmed in writing". The document is not a contract or order form, states no price, and the evidence does not show that the confirmations were ever sent.
As found in this document
As at Fri 9 Oct 2026- P1 first response (Growth)First response is within one business hour on the Growth tier.Source: the AI read of this record
- Nightly refreshThe nightly refresh completes by 07:00 customer local time on business days.Source: the AI read of this record
- AvailabilityThe standard Growth availability commitment applies.Source: the AI read of this record
- Freshness creditsFreshness credits apply to Enterprise only.Source: the AI read of this record
Body
Shawsheen Freight - Security Questionnaire
Prepared by: Hannah Lowe, Solutions Engineer, BG-Demo Account owner: Jordan Pike Customer success contact: Amara Obi Date: 1 Feb 2026
About this questionnaire
This questionnaire sets out how B-Viz is deployed and run for Shawsheen Freight on the Growth tier. The answers reflect the current design. Where a detail is not yet confirmed, we say so and will put it in writing.
Answers
Read the whole document (1,618 characters)
| Area | Question | Answer |
|---|---|---|
| Hosting | Where does the data sit? | B-Viz is built and run inside your own Snowflake account. |
| Hosting | Is there a dedicated data region? | Dedicated US data residency is available as an add-on. We will confirm the exact region in writing. |
| Access | Is single sign-on included? | Single sign-on and SCIM provisioning are part of the Enterprise tier and are not included on Growth. |
| Access | How is access controlled? | Access follows the connectors and records you connect. We will confirm the role model in writing. |
| Support | How quickly are critical incidents answered? | First response is within one business hour on the Growth tier. |
| Service | What is the availability commitment? | The standard Growth availability commitment applies. |
| Service | How fresh is the data? | The nightly refresh completes by 07:00 customer local time on business days. Freshness credits apply to Enterprise only. |
| Data | What is the retention period? | To be confirmed in writing. |
Items to confirm in writing
- The exact data region, if dedicated residency is chosen.
- The role model for access.
- The retention period.