Brightcombe Veterinary - Master Services Agreement (signed)
Documentexecuted Brightcombe Veterinary · contract · executed · 7 Sep 2026
Executed Master Services Agreement signed 7 Sep 2026 for the Starter tier: £22k annual subscription plus £6,000 one-off implementation. Availability 99.5%, P1 first response 4 business hours, term 21 Sep 2026 to 20 Sep 2027.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement signed 7 Sep 2026 for the Starter tier: £22k annual subscription plus £6,000 one-off implementation. Availability 99.5%, P1 first response 4 business hours, term 21 Sep 2026 to 20 Sep 2027.
What it is: the executed Master Services Agreement between Brightcombe Veterinary and BG-Demo, signed by Sophie Ling for BG-Demo. It states that it "supersedes the draft Master Services Agreement, version two".
Commits: "Annual subscription: £22k, billed annually in advance" and a "One-off implementation fee: £6,000", with invoices "payable within 30 days". Service levels are 99.5% availability, 4 business hours P1 first response and nightly refresh by 07:00 on business days.
Unusual: nothing off standard. The price is the v2 Starter list with 0% discount, and the service credit is 5% of one month's fee for availability only, as the Starter tier provides.
Not settled: the customer signatory is not named, only "its authorised signatory". The text states no renewal date, notice period or auto-renewal, and no connector delivery dates beyond "up to 4 connectors" in the implementation line.
As found in this document
As at Fri 9 Oct 2026- Date end20 Sep 2027Source: the AI read of this record
- Date signed7 Sep 2026Source: the AI read of this record
- Date start21 Sep 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Annual subscription£22,000, billed annually in advanceSource: the AI read of this record
- One-off implementation fee£6,000Source: the AI read of this record
- Total contract value£28,000, which includes the one-off implementation feeSource: the AI read of this record
- Discount0%Source: the AI read of this record
- Payment termsInvoices are payable within 30 daysSource: the AI read of this record
- Availability99.5% for the Starter tierSource: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Nightly refreshcomplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit5% of one month's fee, for availability onlySource: the AI read of this record
Body
Master Services Agreement
Executed on 7 Sep 2026.
This executed agreement supersedes the draft Master Services Agreement, version two, prepared earlier for review.
Parties
This agreement is between Brightcombe Veterinary, a group of thirty farm and companion-animal veterinary practices based in Exeter and the South West (the Customer), and BG-Demo, a London data business (BG-Demo).
Background
BG-Demo provides B-Viz, one AI-queryable layer over the Customer's own systems, built and run inside the Customer's Snowflake account.
Services and charges
| Line | SKU | Qty | Unit price | Net | Billing |
|---|---|---|---|---|---|
| B-Viz – Starter | SUB-STARTER | 1 | £22k | £22k | Annual, recurring |
| Implementation – Starter (4 weeks, up to 4 connectors) | IMP-STARTER | 1 | £6,000 | £6,000 | One-off |
- Annual subscription: £22k, billed annually in advance
- One-off implementation fee: £6,000
- Total contract value: £28k, which includes the one-off implementation fee
- Discount: 0%
Term
The initial term starts on 21 Sep 2026 and ends on 20 Sep 2027. Invoices are payable within 30 days.
Service levels
Read the whole document (1,542 characters)
- Availability: 99.5% for the Starter tier
- P1 first response: 4 business hours
- Nightly refresh complete by 07:00 customer local time on business days
- Service credit: 5% of one month's fee, for availability only
Signatures
- Signed for and on behalf of BG-Demo by Sophie Ling, Account Executive
- Signed for and on behalf of Brightcombe Veterinary by its authorised signatory