Commondale Care - Master Services Agreement v2
Documentdraft Commondale Care · contract · draft · 22 Jan 2024
Second draft Master Services Agreement, marked draft and not for signature, for the Growth tier. It states £42k a year, 99.5% availability and a 1 hour P1 first response. It is unsigned and open points remain.
What it says
What this says
As at Fri 9 Oct 2026Second draft Master Services Agreement, marked draft and not for signature, for the Growth tier. It states £42k a year, 99.5% availability and a 1 hour P1 first response. It is unsigned and open points remain.
What it is: a second draft MSA between BG-Demo and Commondale Care, headed "Draft. For review only, not for signature." The signature section reads "Not signed." It is an open item, not contracted paper.
Commits (if executed): annual subscription of £42k, being the Growth unit price of £44k less a 5% discount for the first term only. Implementation is £12k one-off, total contract value £54k, invoices payable within 30 days, and the initial term runs from 1 Mar 2024 to 28 Feb 2025.
Unusual: the P1 first response of 1 hour and the 10% of one month's fee credit match standard Growth terms. The 5% first-term discount is within the 20% maximum.
Not settled: "The final wording of the service levels and of the Growth user and connector allowances is still to be confirmed." The document does not show whether an executed version exists, who signed, or whether these figures were agreed. Any executed order form would override this draft.
As found in this document
As at Fri 9 Oct 2026- Date end28 Feb 2025Source: the AI read of this record
- Date start1 Mar 2024Source: the AI read of this record
- Price£41,800Source: the AI read of this record
- Annual subscription (B-Viz – Growth)£41,800Source: the AI read of this record
- Implementation fee (one-off)£12,000Source: the AI read of this record
- Total contract value£53,800Source: the AI read of this record
- Payment termsInvoices are payable within 30 days.Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 hourSource: the AI read of this record
- Service credit for an availability breach10% of one month's feeSource: the AI read of this record
- Initial term1 Mar 2024 to 28 Feb 2025Source: the AI read of this record
The document
Body
Commondale Care - Master Services Agreement
Draft. For review only, not for signature.
This second draft sets out the terms between BG-Demo (the Supplier) and Commondale Care (the Customer), based in Middlesbrough. Open points are to be agreed before a version is issued for signature.
Services
The Supplier will provide the B-Viz service on the Growth tier, as set out in the order form that accompanies this agreement.
Fees and payment
| Item | Amount |
|---|---|
| Annual subscription (B-Viz – Growth) | £42k |
| Implementation fee (one-off) | £12k |
| Total contract value | £54k |
The annual subscription is charged at the Growth unit price of £44k less a 5% discount. The discount applies to the first term only. Invoices are payable within 30 days.
Term
The initial term runs from 1 Mar 2024 to 28 Feb 2025.
Service levels
- Availability: 99.5%
- P1 first response: 1 hour
- Service credit for an availability breach: 10% of one month's fee
Open points
The final wording of the service levels and of the Growth user and connector allowances is still to be confirmed.
Signatures
Not signed. Signature blocks will be completed on execution.
Unusual terms
As at Fri 9 Oct 2026- 5% first-term discount
- Open points on service levels and allowances