Larkspire Software - Proposal
Documentfinal Larkspire Software · proposal · final · 14 Nov 2025
BG-Demo's proposal for B-Viz Starter for one team: £22k a year, with a total new-business deal value of £28k. Starter service levels apply: 99.5% availability and a four business hour P1 first response. Not an order.
What it says
What this says
As at Fri 9 Oct 2026BG-Demo's proposal for B-Viz Starter for one team: £22k a year, with a total new-business deal value of £28k. Starter service levels apply: 99.5% availability and a four business hour P1 first response. Not an order.
What it is: a proposal issued 14 Nov 2025 by Sophie Ling, Account Executive, covering B-Viz Starter for one team with pages, chat and search and a six-monthly check-in. The stored status is final, but a proposal is an open item, not a contract.
Commits: nothing binding. It states "Annual subscription, Starter | £22k a year" and Starter service levels of 99.5% availability and first response to priority one issues "within four business hours".
Unusual: the total deal value of £28k is higher than the annual figure. The text says "The total deal value is not an annual price." It does not break down the difference, though the Starter implementation fee in the brief is £6,000.
Not settled: "Terms will be set out in the Master Services Agreement before any order is placed." The document does not show a signature, a start date, a renewal date, connector dates or payment terms. The evidence does not show whether the customer accepted.
As found in this document
As at Fri 9 Oct 2026- Price£22,000Source: the AI read of this record
- Annual subscription, Starter£22,000 a yearSource: the AI read of this record
- Total deal value (new business)£28,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responsewithin four business hoursSource: the AI read of this record
The document
Body
Larkspire Software - Proposal
Issued 14 Nov 2025.
Context
Larkspire Software, Brighton, makes membership and fundraising software for charities. Its customer success team wants to read support tickets against product usage in one place. Starter suits a single team to start with.
Scope
- B-Viz Starter for one team
- Pages, chat and search
- A six-monthly check-in with the customer success manager
Pricing
| Item | Amount |
|---|---|
| Annual subscription, Starter | £22k a year |
| Total deal value (new business) | £28k |
The total deal value is not an annual price. The annual subscription is the recurring figure.
Service levels
Starter service levels apply: availability of 99.5% and a first response to priority one issues within four business hours.
Next steps
Please reply to Sophie Ling, Account Executive, to confirm you would like to go ahead. Elena Novak, Customer Success Manager, will then arrange the adoption plan. Terms will be set out in the Master Services Agreement before any order is placed.
Unusual terms
As at Fri 9 Oct 2026- Total deal value above annual price