Larkspire Software - Proposal v1
Documentdraft Larkspire Software · proposal · draft · 11 Nov 2025
Internal draft proposal for B-Viz Starter for one team: £22k a year, availability of 99.5% and P1 first response within four business hours. Not sent to the customer. Total deal value of £28k is not an annual price.
What it says
What this says
As at Fri 9 Oct 2026Internal draft proposal for B-Viz Starter for one team: £22k a year, availability of 99.5% and P1 first response within four business hours. Not sent to the customer. Total deal value of £28k is not an annual price.
What it is: An internal draft proposal, prepared 11 Nov 2025 and marked "Draft for internal review. Not yet sent to the customer." It is an open item, not a contract.
Commits: Nothing binds either party. It states "Annual subscription, Starter" at £22k a year and "Starter service levels apply: availability of 99.5% and a first response to priority one issues within four business hours."
Unusual: The table gives a "Total deal value (new business)" of £28k beside the subscription, and warns it "is not an annual price". The text does not say what makes up the difference.
Not settled: The number of customer success users, the implementation start date and the customer payment contact are all open. The document does not show whether it was ever sent, signed or replaced, so any executed order form would override it.
As found in this document
As at Fri 9 Oct 2026- Price£22,000Source: the AI read of this record
- Annual subscription, Starter£22,000 a yearSource: the AI read of this record
- Total deal value (new business)£28,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responsewithin four business hoursSource: the AI read of this record
The document
Body
Larkspire Software - Proposal v1
Draft for internal review. Not yet sent to the customer. Prepared 11 Nov 2025.
Context
Larkspire Software, Brighton, makes membership and fundraising software for charities. Its customer success team wants to read support tickets against product usage in one place. Starter suits a single team to start with.
Scope
- B-Viz Starter for one team
- Pages, chat and search
- A six-monthly check-in with the customer success manager
Pricing
| Item | Amount |
|---|---|
| Annual subscription, Starter | £22k a year |
| Total deal value (new business) | £28k |
The total deal value is not an annual price. The annual subscription is the recurring figure.
Service levels
Starter service levels apply: availability of 99.5% and a first response to priority one issues within four business hours.
Open points
- Confirm how many people in the customer success team will use B-Viz in the first term.
- Confirm the start date for implementation with the customer.
- Confirm the payment contact on the customer side.
Next steps
Read the whole document (1,257 characters)
Sophie Ling, Account Executive, to take the customer through this proposal. Elena Novak, Customer Success Manager, to join the adoption discussion once terms are agreed.
Unusual terms
As at Fri 9 Oct 2026- Total deal value differs from annual subscription
- Draft not sent to customer