Rufforth Bakeries - Master Services Agreement (signed)
Documentexecuted Rufforth Bakeries · contract · executed · 23 Jan 2026
Executed Master Services Agreement for B-Viz on the Growth tier, signed 23 Jan 2026. Availability 99.5%, P1 first response within one hour. Subscription net £48k per year, implementation £12k one-off.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement for B-Viz on the Growth tier, signed 23 Jan 2026. Availability 99.5%, P1 first response within one hour. Subscription net £48k per year, implementation £12k one-off.
What it is: the executed copy of the Master Services Agreement between Rufforth Bakeries and BG-Demo, covering B-Viz on the Growth tier from 6 Feb 2026 to 5 Feb 2027.
Commits: "Availability: 99.5%" and "P1 first response: within one hour". Billing is annual with 30 days payment terms. The subscription is £50k less 5%, net £48k, plus £12k implementation, total contract value £60k.
Unusual: the service credit reads "10% of one month's fee where the availability level is missed". The standard Growth credit in the company brief is 5%, so this is a higher credit. The 5% discount is a first-term discount.
Not settled: the document does not name the customer signatory or their role, and states no renewal notice or auto-renewal terms. It does not mention data freshness credits or a connector go-live date.
As found in this document
As at Fri 9 Oct 2026- Date end5 Feb 2027Source: the AI read of this record
- Date signed23 Jan 2026Source: the AI read of this record
- Date start6 Feb 2026Source: the AI read of this record
- Price£47,500Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responsewithin one hourSource: the AI read of this record
- Service credit10% of one month's fee where the availability level is missedSource: the AI read of this record
- Billing frequencyannualSource: the AI read of this record
- Payment terms30 daysSource: the AI read of this record
- Annual recurring fee£47,500Source: the AI read of this record
- Implementation fee£12,000 one-off, eight weeks with up to eight connectorsSource: the AI read of this record
- Total contract value£59,500Source: the AI read of this record
The document
Body
Rufforth Bakeries - Master Services Agreement (signed)
Status: Executed Version: 1
1. Parties
Rufforth Bakeries, York (the Customer) BG-Demo (the Supplier)
2. Services
The Supplier provides B-Viz to the Customer on the Growth tier from the start date. The Growth tier covers several teams, the dashboards builder and quarterly business reviews.
3. Term and billing
- Start date: 6 Feb 2026
- End date: 5 Feb 2027
- Billing frequency: annual
- Payment terms: 30 days
4. Fees
| Line | Quantity | Unit price | Discount | Net |
|---|---|---|---|---|
| B-Viz Growth subscription (SUB-GROWTH), recurring | 1 | £50k | 5% | £48k |
| Implementation, Growth tier, eight weeks with up to eight connectors (IMP-GROWTH), one-off | 1 | £12k | 0% | £12k |
- Annual recurring fee: £48k
- Total contract value: £60k
5. Service levels
- Availability: 99.5%
- P1 first response: within one hour
- Service credit: 10% of one month's fee where the availability level is missed
6. Execution
This is the executed copy of the Master Services Agreement and sets out the terms agreed between the parties.
Read the whole document (1,306 characters)
| Party | Signatory | Date signed |
|---|---|---|
| BG-Demo | Lewis Kerr, Account Executive | 23 Jan 2026 |
| Rufforth Bakeries | Authorised signatory | 23 Jan 2026 |
Unusual terms
As at Fri 9 Oct 2026- Service credit of 10% of one month's fee for availability
- 5% discount on subscription