Rufforth Bakeries - Security Questionnaire
Documentfinal Rufforth Bakeries · security questionnaire · final · 30 Oct 2025
Security questionnaire prepared by Anya Petrova on 30 Oct 2025 for a Growth tier subscription. It quotes a P1 first response of one business hour and a refresh complete by 07:00. Encryption and retention are unanswered.
What it says
What this says
As at Fri 9 Oct 2026Security questionnaire prepared by Anya Petrova on 30 Oct 2025 for a Growth tier subscription. It quotes a P1 first response of one business hour and a refresh complete by 07:00. Encryption and retention are unanswered.
What it is: a pre-sales questionnaire, stored as final, setting out BG-Demo's answers for a Growth tier subscription. It says "Where an answer depends on an Enterprise feature, it says so."
Commits: it is not a contract, but it states "One business hour for a P1 issue on Growth" and "The refresh is complete by 07:00 customer local time on business days." It also says "Growth service credits cover availability only."
Unusual: nothing off the standard Growth terms. It makes clear that single sign-on, SCIM and security review support are Enterprise features, not Growth.
Not settled: "Encryption standards" and "How long is data kept after the term" are marked "Not answered in this version." The text says they stay open until the solutions team confirms them. The availability percentage is not stated, only "the standard Growth availability commitment". Nothing here shows whether the customer signed an order form or later received answers.
As found in this document
As at Fri 9 Oct 2026- P1 first response (Growth)One business hour for a P1 issue on Growth.Source: the AI read of this record
- Data refreshNightly. The refresh is complete by 07:00 customer local time on business days.Source: the AI read of this record
- AvailabilityThe standard Growth availability commitment applies.Source: the AI read of this record
- Service creditsGrowth service credits cover availability only.Source: the AI read of this record
Body
Security Questionnaire: Rufforth Bakeries
Status: Final
Prepared by Anya Petrova, Solutions Engineer, on 30 Oct 2025. Account owner: Lewis Kerr. Tier under discussion: Growth.
This questionnaire sets out BG-Demo's answers for a Growth tier subscription. Where an answer depends on an Enterprise feature, it says so.
Questions and answers
| Area | Question | Answer |
|---|---|---|
| Hosting | Where is customer data held? | B-Viz is built and run inside the customer's own Snowflake account. |
| Access | Is single sign-on available? | Single sign-on and SCIM are Enterprise tier features and are not part of Growth. |
| Users | How many users are included? | The Growth user allowance applies, and additional users can be added. |
| Data freshness | How often is data refreshed? | Nightly. The refresh is complete by 07:00 customer local time on business days. |
| Support | What is the first response to a critical issue? | One business hour for a P1 issue on Growth. |
| Availability | What availability is committed? | The standard Growth availability commitment applies. |
| Service credits | Are credits given for stale data? | Growth service credits cover availability only. |
Read the whole document (1,637 characters)
Security review | Is a formal security review included? | Security review support is part of the Enterprise tier, not Growth. | | Encryption | What encryption standards apply? | Not answered in this version. | | Retention | How long is data kept after the term? | Not answered in this version. |
Not covered
This version does not answer the encryption or retention questions. They remain open until the solutions team confirms them.