Menlo Quay Medical - QBR
Documentfinal Menlo Quay Medical · QBR deck · final · 26 May 2026
Final QBR deck from Elena Novak for a Growth account, reviewed 26 May 2026. About seven active users against 40 licences, one ticket, no overdue invoices. Contract ends 28 Dec 2026; no measured value figure yet.
What it says
What this says
As at Fri 9 Oct 2026Final QBR deck from Elena Novak for a Growth account, reviewed 26 May 2026. About seven active users against 40 licences, one ticket, no overdue invoices. Contract ends 28 Dec 2026; no measured value figure yet.
What it is: a customer-facing QBR deck prepared by Elena Novak, Customer Success Manager, EU. It states "Seven active users against forty licences means there is a great deal of headroom."
Commits: it is a review, not a contract. It restates the contracted figure of £50k and a contract end of 28 Dec 2026, and sets four next steps, including opening the renewal conversation well ahead of the end date.
Unusual: the deck names Matteo Ricci as account owner, but the evidence does not show whether he is currently employed, so that should be checked against HR. It also admits "We do not yet have a measured value figure for Menlo Quay Medical."
Not settled: no named customer attendee, no renewal price, no owner or date for the champion naming, and no outcome of the proposed value measure. The deck is dated 26 May 2026, so its usage figures may be stale.
As found in this document
As at Fri 9 Oct 2026- Date end28 Dec 2026Source: the AI read of this record
- Date renewal28 Dec 2026Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- Licensed users40Source: the AI read of this record
- Contract end28 Dec 2026Source: the AI read of this record
- Next step: adoption sessionElena Novak to run a short adoption session for the teams with the fewest active users.Source: the AI read of this record
- Next step: renewal conversationElena Novak and Matteo Ricci to open the renewal conversation well ahead of the contract end on 28 Dec 2026.Source: the AI read of this record
The document
Body
Menlo Quay Medical - QBR
Prepared by Elena Novak, Customer Success Manager, EU, BG-Demo. Review date: 26 May 2026. Account owner: Matteo Ricci.
Status: Final.
Agenda
To confirm, this review covers the following, in this order:
- Where the account stands today
- Usage and adoption
- Value to Menlo Quay Medical
- Support and issues
- Plan for the coming months
Account snapshot
| Item | Detail |
|---|---|
| Organisation | Menlo Quay Medical, Galway |
| Industry | Medical devices |
| Tier | Growth |
| Customer since | 29 Dec 2025 |
| Contract end | 28 Dec 2026 |
| Contracted annual recurring revenue | £50k |
| Licensed users | 40 |
Menlo Quay Medical chose Growth so that key accounts, complaints and the distributor team can see each hospital and distributor account together, in one place, inside your own Snowflake account.
Usage and adoption
Read the whole document (2,514 characters)
- Active users averaged about seven over the last thirty days.
- That is up by roughly two thirds compared with the prior quarter, which is a healthy direction for an account that is still young.
- Seven active users against forty licences means there is a great deal of headroom. This is an opportunity for wider rollout, not a concern.
As agreed at the start of the contract, the aim is that all three teams use B-Viz in their daily work. I will make sure we look at which team is asking the most questions and which is not yet using it.
Value delivered
- Key accounts, complaints and the distributor team can now ask one question across hospital and distributor records, instead of reconciling systems by hand.
- Growth includes the dashboards builder. We would like each team to build at least one dashboard of its own, so the value is visible without a request to us.
- We do not yet have a measured value figure for Menlo Quay Medical. We propose to agree one with you at the next review.
Support and issues
- One ticket was raised in the last thirty days.
- No high priority tickets were raised.
- There are no overdue invoices.
The account is healthy on support and on payment.
Plan and next steps
- Elena Novak to run a short adoption session for the teams with the fewest active users.
- Menlo Quay Medical to name one champion per team, so questions and dashboards have an owner.
- Elena Novak to propose a way of measuring value, to be agreed together before the next review.
- Elena Novak and Matteo Ricci to open the renewal conversation well ahead of the contract end on 28 Dec 2026.
Kind regards, Elena
Unusual terms
As at Fri 9 Oct 2026- No measured value figure yet