Eccup Software - Master Services Agreement v2
Documentdraft Eccup Software · contract · draft · 2 Apr 2024
Unsigned draft master services agreement prepared 2 Apr 2024 for the Growth tier. It states 99.5% availability, P1 first response of 1 business hour, and a subscription of £44k less a 5% first-term discount, £42k net per year.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft master services agreement prepared 2 Apr 2024 for the Growth tier. It states 99.5% availability, P1 first response of 1 business hour, and a subscription of £44k less a 5% first-term discount, £42k net per year.
What it is: a draft MSA with order form summary, marked "Not yet agreed or signed". It sets out a Growth subscription and implementation for Eccup Software, with Tom Ashdown as account owner.
Commits: if signed, 99.5% availability, "1 business hour" P1 response, nightly refresh by 07:00, and a service credit of "10% of one month's fee, for availability only". Billing is annual in advance, payable within 30 days.
Unusual: the 5% discount applies to the first term only. The 10% availability credit is above the Growth 5% in the standard terms. The term runs 7 May 2024 to 6 May 2025.
Not settled: the system list, the data protection review and the start date remain open, and there are no signatures. It does not show whether an executed copy exists, and an executed order form would override this draft.
As found in this document
As at Fri 9 Oct 2026- Date end6 May 2025Source: the AI read of this record
- Date start7 May 2024Source: the AI read of this record
- Price£41,800Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee, for availability onlySource: the AI read of this record
- Subscription price£44,000 unit price, 5% discount, £41,800 net amountSource: the AI read of this record
- Implementation fee£12,000 fixed, one-offSource: the AI read of this record
- Total contract value£53,800Source: the AI read of this record
- BillingThe subscription is billed annually, in advanceSource: the AI read of this record
- PaymentInvoices are payable within 30 days of the invoice dateSource: the AI read of this record
- ConnectorsBG-Demo will connect up to eight sources during implementationSource: the AI read of this record
The document
Body
Eccup Software - Master Services Agreement v2
Draft. Not yet agreed or signed. Prepared 2 Apr 2024 for review by Eccup Software.
Parties
- Supplier: BG-Demo, London.
- Customer: Eccup Software, Leeds.
BG-Demo's account owner is Tom Ashdown and the customer success manager is Marcus Bell.
Order form summary
| SKU | Description | Quantity | Unit price | Discount | Net amount |
|---|---|---|---|---|---|
| SUB-GROWTH | B-Viz Growth subscription, recurring | 1 | £44k | 5% | £42k |
| IMP-GROWTH | Implementation, Growth: eight weeks, up to eight connectors, one-off | 1 | £12k | 0% | £12k |
Total contract value: £54k, being the first-year subscription and the one-off implementation fee. Annual recurring amount: £42k.
The discount of 5% applies to the first term only.
Term
The subscription starts on 7 May 2024 and runs for twelve months, ending on 6 May 2025. Renewal terms will be discussed before the end of the term.
Fees and billing
Read the whole document (2,372 characters)
- The subscription is billed annually, in advance.
- The implementation fee is a fixed, one-off fee.
- Invoices are payable within 30 days of the invoice date.
- All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee, for availability only |
Service credits apply to availability breaches. They do not apply to data freshness under this tier.
Services and data
BG-Demo will provide B-Viz at the Growth tier, built and run inside the customer's own Snowflake account. The customer remains in control of its data and of the systems it chooses to connect. BG-Demo will connect up to eight sources during implementation.
Open points in this draft
- Eccup Software to confirm the list of systems to be connected in the implementation.
- Eccup Software's legal team to review the data protection wording.
- Final agreement of the start date, currently shown as 7 May 2024.
Signatures
To be completed once the open points are closed.
| For BG-Demo | For Eccup Software | |
|---|---|---|
| Job title | Authorised signatory | Authorised signatory |
| Signature | Not yet signed | Not yet signed |
| Date | Not yet signed | Not yet signed |
Unusual terms
As at Fri 9 Oct 2026- 10% availability credit on Growth
- 5% first-term discount
- Unsigned draft