Sprotbrough Recruitment - QBR
Documentfinal Sprotbrough Recruitment · QBR deck · final · 16 Jun 2024
A final quarterly review deck dated 16 Jun 2024 for a Starter customer. It states contracted annual recurring revenue of £20k and fifteen licensed users, with only a few active. The term ends 30 Jul 2024. It is not a contract.
What it says
What this says
As at Fri 9 Oct 2026A final quarterly review deck dated 16 Jun 2024 for a Starter customer. It states contracted annual recurring revenue of £20k and fifteen licensed users, with only a few active. The term ends 30 Jul 2024. It is not a contract.
What it is: a QBR deck prepared by Daniel Okafor, Customer Success Manager, for the Starter account. It says "Contracted annual recurring revenue is £20k, with fifteen licensed users." The figure is the deck's own statement, not an executed order form.
Usage and support: active users are "Fewer than a handful" and slightly down on the prior quarter. One ticket was raised in the last 30 days, none high-priority, and the account has paid on time throughout.
Commits: nothing contractual. The next steps assign Daniel a conversation with the team and Nell Ashcombe the renewal position before 30 Jul 2024.
Not settled: the deck says it does not know why use is lower or whether the team will continue after 30 Jul 2024. It also gives no measurable value case. The document is dated and out of date as of today, and the evidence does not show how the renewal ended.
As found in this document
As at Fri 9 Oct 2026- Date end30 Jul 2024Source: the AI read of this record
- Date renewal30 Jul 2024Source: the AI read of this record
Body
Sprotbrough Recruitment - QBR
Prepared by Daniel Okafor, Customer Success Manager, BG-Demo Account owner: Nell Ashcombe Date: 16 Jun 2024 Status: Final
Where we are
- Sprotbrough Recruitment has been a B-Viz customer since 31 Jul 2023, on the Starter tier.
- The current term runs to 30 Jul 2024.
- Contracted annual recurring revenue is £20k, with fifteen licensed users.
- Nell Ashcombe is the account owner and Daniel Okafor is the CSM.
This review covers the business in South Yorkshire that recruits for warehouse, driving and engineering roles. We are one of the first customers BG-Demo signed, so the relationship matters to us beyond the numbers.
Usage
| Measure | Position |
|---|---|
| Licensed users | 15 |
| Active users, 30-day average | Fewer than a handful |
| Change against the prior quarter | Slightly down |
Only a small share of the licensed seats is in regular use. That is the main thing to talk through. A small team that uses B-Viz every week can be a perfectly healthy account, but it can also mean the licence is bigger than the need. The records we hold do not tell us which of the two this is, so we would like to hear it from the team.
Support
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- One ticket was raised in the last 30 days.
- No high-priority tickets in that period.
- Nothing is outstanding from our side.
A quiet ticket queue sits alongside modest usage. We read that as a stable set-up rather than a troubled one, but we would rather ask than assume.
Commercial position
- No overdue invoices.
- The account has paid on time throughout.
- The subscription is billed annually on the Starter tier.
There is no payment concern to raise.
Value
What we can say from the records is limited. We have usage and ticket figures, but nothing in the file that states what the team has gained from B-Viz in measurable terms. Before the term ends we want a short, honest conversation about:
- which questions the team asks most often;
- who relies on B-Viz day to day;
- whether the current set-up still fits how the recruiters work.
What we do not know
- Why active use is a little lower than last quarter.
- Whether the team intends to continue after 30 Jul 2024.
- Whether anything has changed in the tools the business uses.
We are not drawing conclusions on any of these.
Next steps
| Action | Owner | Timing |
|---|---|---|
| Arrange a conversation with the team about how they use B-Viz | Daniel Okafor | Before the term ends |
| Agree the renewal position with the customer | Nell Ashcombe | Before 30 Jul 2024 |
| Close the loop on the one recent ticket | Daniel Okafor | This week |
Just to close the loop: Daniel will come back to the team with proposed times for the conversation.