Feldmoching Software - Master Services Agreement (signed)
Documentexecuted Feldmoching Software · contract · executed · 30 Jan 2026
Executed agreement signed 30 Jan 2026 for the B-Viz Growth subscription at £50k a year plus a one-off £12k implementation. It states availability of 99.5% and P1 first response of One business hour. Term runs 13 Feb 2026 to 12 Feb 2027.
What it says
What this says
As at Fri 9 Oct 2026Executed agreement signed 30 Jan 2026 for the B-Viz Growth subscription at £50k a year plus a one-off £12k implementation. It states availability of 99.5% and P1 first response of One business hour. Term runs 13 Feb 2026 to 12 Feb 2027.
What it is: the executed agreement between BG-Demo and Feldmoching Software, signed by Matteo Ricci and an unnamed authorised signatory on 30 Jan 2026. It states that it "supersedes the earlier draft of the agreement".
Commits: Growth subscription of £50k annual, implementation of £12k one-off, total contract value £62k. Billing is "annual, in advance" with payment "30 days from invoice". Availability is 99.5%, P1 first response "One business hour".
Unusual: nothing off standard terms. The price matches the v2 Growth list and there is no discount. Credits cover availability only, and the text says "Data freshness is not a credited measure under this agreement."
Not settled: the customer signatory is not named or given a role. The text states an end date of 12 Feb 2027 but no renewal mechanism, notice period or auto-renewal. It does not list connector delivery dates.
As found in this document
As at Fri 9 Oct 2026- Date end12 Feb 2027Source: the AI read of this record
- Date signed30 Jan 2026Source: the AI read of this record
- Date start13 Feb 2026Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- SubscriptionB-Viz Growth subscription, £50,000, Yes, annualSource: the AI read of this record
- Implementation£12,000, No, one-off (eight weeks, up to eight connectors)Source: the AI read of this record
- Total contract value£62,000Source: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responseOne business hourSource: the AI read of this record
- Service credit10% of one month's fee, for availability breaches onlySource: the AI read of this record
The document
Body
Feldmoching Software - Master Services Agreement (signed)
Status: Executed. Signed on 30 Jan 2026. This copy supersedes the earlier draft of the agreement.
Parties
- Supplier: BG-Demo, London.
- Customer: Feldmoching Software, Munich, a vendor of job-scheduling and field-service software for heating and plumbing installers in Germany and Austria.
Account owner at BG-Demo: Matteo Ricci. Customer success manager: Elena Novak.
Scope
BG-Demo provides the B-Viz Growth subscription and a fixed-fee implementation. The purpose is to let the Customer's customer success and support teams see each installer's tickets, usage and renewals together. B-Viz is built and run inside the Customer's own Snowflake account.
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Viz Growth subscription | 1 | £50k | 0% | £50k | Yes, annual |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Total contract value: £62k. The annual recurring element is £50k; the implementation fee of £12k is charged once.
Term
Read the whole document (2,134 characters)
- Start date: 13 Feb 2026.
- End date: 12 Feb 2027.
Billing and payment
- Billing frequency: annual, in advance.
- Payment terms: 30 days from invoice.
- All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | One business hour |
| Service credit | 10% of one month's fee, for availability breaches only |
Credits are based on availability alone. Data freshness is not a credited measure under this agreement.
General
- This executed agreement decides the contracted price and terms. Where any draft, quotation or system record differs, this document prevails.
- Changes must be agreed in writing by both parties.
Signatures
| BG-Demo | Feldmoching Software | |
|---|---|---|
| Name | Matteo Ricci | Authorised signatory |
| Title | Account Executive | Authorised signatory of the Customer |
| Date signed | 30 Jan 2026 | 30 Jan 2026 |
Unusual terms
As at Fri 9 Oct 2026- Credits for availability only, freshness not credited
- No renewal or notice terms stated