Feldmoching Software - Master Services Agreement v2
Documentdraft Feldmoching Software · contract · draft · 12 Jan 2026
Unsigned draft MSA for a Growth subscription at £50k a year plus a £12k one-off implementation. Availability 99.5%, P1 first response one business hour. Marked not for signature; the executed copy will supersede it.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA for a Growth subscription at £50k a year plus a £12k one-off implementation. Availability 99.5%, P1 first response one business hour. Marked not for signature; the executed copy will supersede it.
What it is: a draft contract prepared on 12 Jan 2026 by Matteo Ricci, headed "Draft, version two. Not for signature." The stored status and the text agree.
Commits: Growth subscription of £50k and implementation of £12k, "Total contract value: £62k". Billing is "annual, in advance" with payment "30 days from invoice"; term runs 13 Feb 2026 to 12 Feb 2027.
Unusual: the service credit is "10% of one month's fee, for availability breaches only", which is above the 10% Growth norm of the brief only if read against the standard 10%, so it matches; no freshness credit applies. No discount is applied.
Not settled: renewal terms "will be agreed separately". Data-processing wording, the EU hosting region, the customer signatories and the connector go-live commitments are all open. The document does not show whether an executed copy exists, so nothing here is contracted price or terms.
As found in this document
As at Fri 9 Oct 2026- Date end12 Feb 2027Source: the AI read of this record
- Date start13 Feb 2026Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responseOne business hourSource: the AI read of this record
- Service credit10% of one month's fee, for availability breaches onlySource: the AI read of this record
- Subscription price£50,000, annualSource: the AI read of this record
- Implementation fee£12,000, one-offSource: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
The document
Body
Feldmoching Software - Master Services Agreement v2
Status: Draft, version two. Not for signature.
Prepared on 12 Jan 2026 by Matteo Ricci, Account Executive, BG-Demo. Customer success contact: Elena Novak.
Parties
- Supplier: BG-Demo, London.
- Customer: Feldmoching Software, Munich, a vendor of job-scheduling and field-service software for heating and plumbing installers.
Purpose
BG-Demo will provide the B-Viz Growth subscription and a fixed-fee implementation, so that the Customer's customer success and support teams can see each installer's tickets, usage and renewals together. B-Viz runs inside the Customer's own Snowflake account.
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Viz Growth subscription | 1 | £50k | 0% | £50k | Yes, annual |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Total contract value: £62k, made up of the annual subscription of £50k and the one-off implementation fee of £12k.
Term
Read the whole document (2,288 characters)
- Start date: 13 Feb 2026.
- End date: 12 Feb 2027.
- Renewal terms are not part of this draft and will be agreed separately.
Billing and payment
- Billing frequency: annual, in advance.
- Payment terms: 30 days from invoice.
- All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | One business hour |
| Service credit | 10% of one month's fee, for availability breaches only |
Service credits are based on availability. They do not extend to data freshness under this agreement.
Open points before signature
- The Customer's legal team is still to confirm the data-processing wording and the EU region for hosting.
- Named signatories for the Customer are to be confirmed.
- Matteo to confirm the connector go-live commitments in writing once engineering has agreed them.
Signature
This draft is unsigned. The executed copy supersedes it on the day it is signed.
| BG-Demo | Feldmoching Software | |
|---|---|---|
| Name | Matteo Ricci | To be confirmed |
| Title | Account Executive | Authorised signatory |
| Date | Not yet signed | Not yet signed |
Unusual terms
As at Fri 9 Oct 2026- Draft not for signature
- No data freshness credit
- Renewal terms left to be agreed separately