Kralingse Expeditie - Master Services Agreement (signed)
Documentexecuted Kralingse Expeditie · contract · executed · 2 Jan 2026
Executed Master Services Agreement signed on 2 Jan 2026 for the Growth tier. It states availability of 99.5%, P1 first response of 1 business hour and an annual recurring fee of £48k after a 5% first-term discount.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement signed on 2 Jan 2026 for the Growth tier. It states availability of 99.5%, P1 first response of 1 business hour and an annual recurring fee of £48k after a 5% first-term discount.
What it is: an executed contract between BG-Demo and Kralingse Expeditie, a Rotterdam freight forwarder, for B-Viz on the Growth tier. The subscription runs 16 Jan 2026 to 15 Jan 2027.
Commits: "Annual recurring fee: £48k" plus a one-off implementation fee of £12k, billed quarterly and payable within 30 days. Service levels are 99.5% availability and 1 business hour for P1 first response.
Unusual: the Growth list price of £50k carries a 5% discount, which "applies to the first term only". Service credits are "Availability only" and are not earned for data freshness.
Not settled: the document does not name the customer signatory, only "Authorised signatory". It states no renewal mechanism or notice period, and no connector go-live dates beyond the eight-week programme.
As found in this document
As at Fri 9 Oct 2026- Date end15 Jan 2027Source: the AI read of this record
- Date signed2 Jan 2026Source: the AI read of this record
- Date start16 Jan 2026Source: the AI read of this record
- Price£47,500Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Service credit10% of one month's feeSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Annual recurring fee£47,500Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value£59,500, which includes the one-off implementation feeSource: the AI read of this record
- BillingThe subscription is billed quarterlySource: the AI read of this record
- PaymentInvoices are payable within 30 days of the invoice dateSource: the AI read of this record
- Implementationeight-week programme, connecting up to eight of the Customer's systemsSource: the AI read of this record
The document
Body
Kralingse Expeditie - Master Services Agreement (signed)
Status: Executed. Version 1. Signed on 2 Jan 2026.
Parties
This agreement is made between BG-Demo, a London data business ("BG-Demo"), and Kralingse Expeditie, a freight forwarder and customs broker based in Rotterdam ("the Customer").
BG-Demo account owner: Matteo Ricci, Account Executive. Customer success manager: Elena Novak.
Purpose
BG-Demo will implement and run B-Viz for the Customer on the Growth tier, inside the Customer's own Snowflake account, so that account managers and the customs desk can see each importer's shipments, exceptions, calls and invoices together.
Term
| Item | Detail |
|---|---|
| Subscription start date | 16 Jan 2026 |
| Subscription end date | 15 Jan 2027 |
| Tier | Growth |
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Viz Growth subscription | 1 | £50k | 5% | £48k | Yes |
| IMP-GROWTH | Implementation for Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No |
Commercial summary
Read the whole document (2,441 characters)
- Annual recurring fee: £48k.
- One-off implementation fee: £12k.
- Total contract value: £60k, which includes the one-off implementation fee.
- The discount applies to the first term only.
Billing and payment
The subscription is billed quarterly. Invoices are payable within 30 days of the invoice date. All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee |
| Credit basis | Availability only |
Service credits under this agreement are earned for availability breaches only. They are not earned for data freshness.
Delivery
BG-Demo will deliver the implementation within the eight-week programme described in the order lines, connecting up to eight of the Customer's systems. The Customer will give BG-Demo timely access to the systems and people needed to do this.
General
This agreement, with the Data Processing Agreement signed on the same day, sets out the whole arrangement between the parties for B-Viz. Any change must be agreed in writing by both parties.
Signatures
For BG-Demo
Name: Matteo Ricci Title: Account Executive Date: 2 Jan 2026
For Kralingse Expeditie
Title: Authorised signatory Date: 2 Jan 2026
Unusual terms
As at Fri 9 Oct 2026- 5% first-term discount
- quarterly billing
- credits for availability only