Quabbin Clinical Research - Master Services Agreement (signed)
Documentexecuted Quabbin Clinical Research · contract · executed · 23 Mar 2026
Executed Enterprise agreement signed 23 Mar 2026, running 7 Apr 2026 to 6 Apr 2027. Availability 99.9%, P1 first response half an hour, annual recurring amount £119k after a 5% first-term discount, plus £30k implementation.
What it says
What this says
As at Fri 9 Oct 2026Executed Enterprise agreement signed 23 Mar 2026, running 7 Apr 2026 to 6 Apr 2027. Availability 99.9%, P1 first response half an hour, annual recurring amount £119k after a 5% first-term discount, plus £30k implementation.
What it is: the executed master agreement for the Enterprise subscription and the one-off implementation, signed by Jordan Pike for BG-Demo on 23 Mar 2026. The customer signatory is shown only as "Authorised signatory for the Customer".
Commits: "Availability | 99.9%", P1 first response "Half an hour", nightly refresh "Complete by 07:00 Customer local time on business days", and billing quarterly with payment 30 days from invoice date.
Unusual: "Service credits apply to both availability and data freshness", at 10% of one month's fee per breach month. The 5% discount "applies to the first term only", and the implementation covers up to twelve connectors.
Not settled: renewal is "by agreement between the parties", with no notice period or auto-renewal. The document does not name the customer signatory or give connector dates, which sit in a separate implementation plan.
As found in this document
As at Fri 9 Oct 2026- Date end6 Apr 2027Source: the AI read of this record
- Date signed23 Mar 2026Source: the AI read of this record
- Date start7 Apr 2026Source: the AI read of this record
- Price£118,750Source: the AI read of this record
- Availability99.9%Source: the AI read of this record
- P1 first responseHalf an hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 Customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month with a breachSource: the AI read of this record
- Annual recurring amount£118,750Source: the AI read of this record
- Implementation fee£30,000 one-offSource: the AI read of this record
- Total contract value£148,750Source: the AI read of this record
- Billing frequencyquarterlySource: the AI read of this record
- Payment terms30 days from the date of invoiceSource: the AI read of this record
- Implementation durationtwelve weeks from the start dateSource: the AI read of this record
The document
Body
Quabbin Clinical Research - Master Services Agreement (signed)
Status: Executed Version: 1 Signed: 23 March 2026
Parties
This agreement is made between BG-Demo, a London data business, and Quabbin Clinical Research, a contract research organisation based in Boston (the Customer).
BG-Demo account owner: Jordan Pike. Customer success manager: Hollie Grieve.
Background and scope
The Customer has chosen the Enterprise tier of B-Viz so that its sponsor-relationship, study-management and finance teams can see each sponsor's studies, issues, calls and invoices together. B-Viz is built and run inside the Customer's own Snowflake account. This agreement covers the subscription and the one-off implementation described below.
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | B-Viz Enterprise subscription | 1 | £125k | 5% | £119k | Annual, recurring |
| IMP-ENTERPRISE | Implementation, Enterprise: twelve weeks, security review support, up to twelve connectors | 1 | £30k | 0% | £30k | One-off |
Annual recurring amount: £119k Total contract value: £149k
Read the whole document (3,096 characters)
The discount applies to the first term only. It does not carry over to any renewal term.
Term
- Start date: 7 April 2026
- End date: 6 April 2027
Renewal is by agreement between the parties. BG-Demo's customer success manager will contact the Customer ahead of the end date to open the renewal conversation.
Billing and payment
- Billing frequency: quarterly.
- Payment terms: 30 days from the date of invoice.
- All invoices are issued in GBP.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | Half an hour |
| Nightly refresh | Complete by 07:00 Customer local time on business days |
| Service credit | 10% of one month's fee for each month with a breach |
Service credits apply to both availability and data freshness. A month in which B-Viz is available but answering on stale data counts as a freshness breach, and is credited on the same basis.
Implementation
BG-Demo will deliver the Enterprise implementation over twelve weeks from the start date, including support for the Customer's security review. Connectors named in the implementation plan are to be brought live within the timescales agreed in that plan.
Data and confidentiality
The parties' obligations on personal data are set out in the separate Data Processing Agreement signed on the same day. Each party will keep the other's confidential information confidential and use it only for the purposes of this agreement.
General
This document, together with the Data Processing Agreement, is the whole agreement on its subject matter. It prevails over any earlier draft, proposal or quotation. Changes must be in writing and signed by both parties.
Signatures
For BG-Demo
Name: Jordan Pike Title: Account Executive, US Date: 23 March 2026
For Quabbin Clinical Research
Title: Authorised signatory for the Customer Date: 23 March 2026
Unusual terms
As at Fri 9 Oct 2026- Freshness breach credited like availability
- 5% first-term discount only
- Renewal by agreement, no notice period