Kelbrook Mutual Insurance - Order Form (signed)
Documentexecuted Kelbrook Mutual Insurance · order form · executed · 3 Jan 2024
Executed Growth order form signed 3 Jan 2024, running 17 Jan 2024 to 16 Jan 2026. Availability 99.5%, P1 first response 1 business hour. Annual recurring charges are £56k, with a £12k one-off implementation fee.
What it says
What this says
As at Fri 9 Oct 2026Executed Growth order form signed 3 Jan 2024, running 17 Jan 2024 to 16 Jan 2026. Availability 99.5%, P1 first response 1 business hour. Annual recurring charges are £56k, with a £12k one-off implementation fee.
What it is: the executed order form under the MSA for the Growth tier, signed by Tom Ashdown for BG-Demo and an unnamed authorised signatory for the customer. It states "this executed Order Form applies" over any earlier draft or quote.
Commits: the recurring lines are billed annually, in advance, with payment terms of 30 days. Service levels are 99.5% availability, 1 business hour P1 response and nightly refresh "Complete by 07:00 customer local time on business days".
Unusual: a two-year term rather than annual, a 5% first-term discount on the subscription, and four packs of additional users. The £124k total contract value includes the implementation fee and is not an annual price.
Not settled: the end date of 16 Jan 2026 is before the as-of date. The document does not say what happened at renewal, and it does not name the customer signatory or their role. Renewal is described only as a separate conversation led by the customer success manager.
As found in this document
As at Fri 9 Oct 2026- Date end16 Jan 2026Source: the AI read of this record
- Date signed3 Jan 2024Source: the AI read of this record
- Date start17 Jan 2024Source: the AI read of this record
- Price£55,800Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee, for availability onlySource: the AI read of this record
- Subscription price£44,000 list, 5% discount, £41,800 net, recurring, annualSource: the AI read of this record
- Additional users4 x Additional 10 users at £3,500, £14,000 net, recurring, annualSource: the AI read of this record
- Implementation fee£12,000 one-offSource: the AI read of this record
- Total contract value£123,600 over the two-year term, including the implementation feeSource: the AI read of this record
- BillingRecurring lines billed annually, in advance, at the start of each contract yearSource: the AI read of this record
- Payment terms30 days from the invoice dateSource: the AI read of this record
The document
Body
Kelbrook Mutual Insurance - Order Form (signed)
Status: Executed Version: 1 Order date: 3 Jan 2024
This Order Form is made under the Master Services Agreement between BG-Demo and Kelbrook Mutual Insurance. It records what the customer has bought, what it costs and how it is billed. Where this Order Form differs from the MSA or from any earlier draft or quote, this executed Order Form applies.
1. Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BG-Demo | Kelbrook Mutual Insurance |
| Location | London | Leeds |
| Commercial owner | Tom Ashdown, Account Executive | Authorised signatory (see section 8) |
| Customer success manager | Marcus Bell | n/a |
2. Background
Kelbrook Mutual Insurance is a mutual insurer of schools, churches, charities and community buildings across the UK, owned by its members. It is buying B-Viz so that member services, underwriting and claims can see each member's policies, claims and calls together, in one layer built and run inside the customer's own Snowflake account.
3. Term
Read the whole document (4,098 characters)
| Item | Detail |
|---|---|
| Subscription tier | Growth |
| Start date | 17 Jan 2024 |
| End date | 16 Jan 2026 |
| Length | Two years |
The subscription runs for the full two-year term above. Renewal is a separate conversation, led by the customer success manager, ahead of the end date.
4. Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Viz – Growth | 1 | £44k | 5% | £42k | Recurring, annual |
| ADD-USERS-10 | Additional 10 users | 4 | £3,500 | 0% | £14k | Recurring, annual |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off |
The discount on the Growth subscription applies to the first term only.
5. Commercial summary
| Item | Amount |
|---|---|
| Annual recurring charges (subscription and additional users) | £56k |
| One-off implementation fee | £12k |
| Total contract value over the two-year term, including the implementation fee | £124k |
The total contract value is the whole value of this order across the term and includes the one-off implementation fee. It is not an annual price. The annual price of the recurring lines is £56k.
All amounts are in pounds sterling.
6. Billing and payment
- The recurring lines are billed annually, in advance, at the start of each contract year.
- The implementation fee is invoiced once, as a single charge.
- Payment terms are 30 days from the invoice date.
- Amounts are stated net of discount as shown in section 4.
7. Service levels
The following service levels apply to the Growth tier under this Order Form.
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee, for availability only |
Service credits under this Order Form are given for availability. Data freshness is not a credited measure on the Growth tier. The user allowance is the standard Growth allowance, increased by the additional users bought in section 4.
8. Implementation
BG-Demo will carry out the Growth implementation, a fixed-fee engagement lasting eight weeks and covering up to eight connectors into the customer's Snowflake account. The customer will give timely access to the source systems and the people who know them. The fixed fee covers the scope in this section only.
9. General
- This Order Form, together with the MSA, is the entire agreement for the products and services listed.
- Changes must be agreed in writing and signed by both parties.
- This Order Form is executed on the date shown below and takes effect on the start date in section 3.
10. Signatures
| For BG-Demo | For Kelbrook Mutual Insurance | |
|---|---|---|
| Name | Tom Ashdown | Authorised signatory |
| Title | Account Executive | Authorised signatory for the customer |
| Date | 3 Jan 2024 | 3 Jan 2024 |
| Signature | Signed | Signed |
Unusual terms
As at Fri 9 Oct 2026- Two-year term
- 5% first-term discount on Growth subscription
- Four additional 10-user packs