Kelbrook Mutual Insurance - Master Services Agreement v2
Documentdraft Kelbrook Mutual Insurance · contract · draft · 18 Dec 2023
Unsigned draft Master Services Agreement for the Growth tier, 17 Jan 2024 to 16 Jan 2026. Availability 99.5%, P1 first response 1 business hour, total contract value £124k. Several open points remain, so it is not a record of agreed terms.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft Master Services Agreement for the Growth tier, 17 Jan 2024 to 16 Jan 2026. Availability 99.5%, P1 first response 1 business hour, total contract value £124k. Several open points remain, so it is not a record of agreed terms.
What it is: a draft prepared by Tom Ashdown on 18 Dec 2023 for Kelbrook's review. It states "Not yet agreed or signed" and the signature block is blank.
Commits: if executed, Growth subscription £42k after a 5% discount, four additional user packs £14k, and a £12k one-off implementation. Recurring fees are invoiced annually in advance, with payment "30 days from the date of invoice".
Unusual: the 5% discount applies to the first term only. The nightly refresh is by 07:00, but "A delay in the nightly refresh is not an availability failure and does not attract a credit". The service credit is 10% of one month's fee for availability only.
Not settled: the connector list, go-live commitments per connector, the data protection schedule, and the user pack count. Tom was also to confirm prices against the current price book. The evidence does not show whether an executed version exists. If one does, it overrides this draft.
As found in this document
As at Fri 9 Oct 2026- Date end16 Jan 2026Source: the AI read of this record
- Date start17 Jan 2024Source: the AI read of this record
- Price£123,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly data refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee, for availability onlySource: the AI read of this record
- Growth subscription£41,800 net after 5% discount, annual, recurringSource: the AI read of this record
- Additional 10 users4 packs, £14,000, annual, recurringSource: the AI read of this record
- Implementation, Growth£12,000 one-off, eight weeks, up to eight connectorsSource: the AI read of this record
- Annual recurring fees£55,800Source: the AI read of this record
- BillingRecurring fees invoiced annually in advanceSource: the AI read of this record
- Payment terms30 days from the date of invoiceSource: the AI read of this record
The document
Body
Kelbrook Mutual Insurance - Master Services Agreement v2
Status: Draft. Not yet agreed or signed. Prepared by Tom Ashdown, Account Executive, BG-Demo, on 18 Dec 2023 for review by Kelbrook Mutual Insurance.
Parties
| Party | Role |
|---|---|
| BG-Demo | Supplier of B-Viz, a London data business |
| Kelbrook Mutual Insurance | Customer, a mutual insurer based in Leeds, owned by its members |
BG-Demo account owner: Tom Ashdown. BG-Demo customer success manager: Marcus Bell.
Background
Kelbrook Mutual Insurance insures schools, churches, charities and community buildings across the UK. It wishes to use B-Viz so that member services, underwriting and claims can see each member's policies, claims and calls together. B-Viz is built and run inside the Customer's own Snowflake account. This agreement sets out the commercial terms for the Growth tier on a two-year term.
Term
- Start date: 17 Jan 2024.
- End date: 16 Jan 2026.
- The term is two years. Any renewal is a separate conversation, led by the customer success manager, ahead of the end date.
Services and order lines
Read the whole document (4,369 characters)
| Item | Quantity | Unit price | Discount | Net amount | Type |
|---|---|---|---|---|---|
| B-Viz Growth subscription | 1 | £44k | 5% | £42k | Annual, recurring |
| Additional 10 users | 4 | £3,500 | 0% | £14k | Annual, recurring |
| Implementation, Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off |
The discount on the Growth subscription applies to the first term only.
Fees and billing
| Item | Amount |
|---|---|
| Annual recurring fees | £56k |
| One-off implementation fee | £12k |
| Total contract value across the term | £124k |
- The annual recurring fees are the Growth subscription (£42k) plus the additional user packs (£14k).
- Recurring fees are invoiced annually in advance.
- The implementation fee is a fixed, one-off fee.
- Payment terms are 30 days from the date of invoice.
- All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly data refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee, for availability only |
The service credit applies to a month in which the availability commitment is missed. A delay in the nightly refresh is not an availability failure and does not attract a credit under this agreement.
Customer responsibilities
- Give BG-Demo timely access to the systems to be connected, and name a technical contact for the implementation.
- Keep the connected systems in a supported state, and tell BG-Demo before changing them materially.
- Use B-Viz within the user and connector allowances for the Growth tier plus the additional user packs ordered above.
Data and security
- B-Viz runs inside the Customer's Snowflake account. The Customer remains in control of its data at all times.
- BG-Demo will process Customer data only to provide the services.
- A data protection schedule will accompany this agreement. Its wording is still to be agreed (see open points).
General
- This agreement is governed by the law of England and Wales.
- Either party may end it for material breach that is not put right within a reasonable period after written notice.
- Changes must be made in writing and agreed by both parties.
Open points for this draft
- Kelbrook Mutual Insurance to confirm the systems to be connected during the implementation, so the connector list can be fixed.
- Go-live commitment for each connector to be agreed once that list is confirmed.
- Data protection schedule to be reviewed by the Customer's legal and compliance teams.
- Customer to confirm that four additional user packs match the expected number of users across member services, underwriting and claims.
- Tom to confirm all prices and the discount against the current price book before the draft is issued for signature.
Signature
This draft is not signed. On execution, the signature block below will be completed.
| BG-Demo | Kelbrook Mutual Insurance | |
|---|---|---|
| Signed by | Authorised signatory | Authorised signatory |
| Job title | Authorised signatory, BG-Demo | Authorised signatory, Kelbrook Mutual Insurance |
| Date | Entered on signing | Entered on signing |
Unusual terms
As at Fri 9 Oct 2026- 5% first-term discount on Growth subscription
- Two-year term
- Refresh delay attracts no credit
- Connector go-live dates not yet set