Kallang Reach Payments - Proposal
Documentfinal Kallang Reach Payments · proposal · final · 3 Feb 2026
Sophie Ling's proposal of 3 Feb 2026 for the Growth tier: £44k Year 1 subscription, £56k total first-year investment, 99.5% uptime, 1 business hour urgent response. It is a proposal, not executed paper.
What it says
What this says
As at Fri 9 Oct 2026Sophie Ling's proposal of 3 Feb 2026 for the Growth tier: £44k Year 1 subscription, £56k total first-year investment, 99.5% uptime, 1 business hour urgent response. It is a proposal, not executed paper.
What it is: a sales proposal from Sophie Ling, Account Executive, for the Growth tier. It closes with "Please approve this proposal and we'll send the master service agreement and order form for signature."
Commits: it states "Year 1 subscription | £44k" and "Total first-year investment | £56k", including an 8-week implementation. Service figures are 99.5% uptime, 1 business hour urgent response and a nightly refresh by 07:00 local time.
Unusual: the scope text says refresh by 07:00 Singapore time, while the service table says 07:00 local time. The proposal also quotes renewal at £44k from year 2, which differs from the standard price change at first renewal.
Not settled: the stored status is final, but the text is a proposal and binds no one. The document does not show approval, an executed order form or connector delivery dates. Any order form would decide the contracted price and terms.
As found in this document
As at Fri 9 Oct 2026- Price£44,000Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- Urgent issue response1 business hourSource: the AI read of this record
- Data freshnessnightly refresh by 07:00 local timeSource: the AI read of this record
- Year 1 subscription£44,000Source: the AI read of this record
- Total first-year investment£56,000Source: the AI read of this record
- Renewal from year 2£44,000, invoiced in advanceSource: the AI read of this record
- Implementation8 weeks from contract execution to full deploymentSource: the AI read of this record
The document
Body
Kallang Reach Payments - Proposal
Executive Summary
This proposal outlines the BG-Demo Growth tier for Kallang Reach Payments. You will have a unified, AI-queryable layer spanning your CRM, customer support platform, call recordings and accounting systems. Your operations, sales and support teams will discover patterns in seller behaviour, resolve support issues faster and improve onboarding efficiency.
Context
Payment service providers handling e-commerce across borders manage complex, multi-system data. Your teams currently work across separate platforms to understand transaction trends, manage seller relationships, investigate chargebacks and drive customer success. A single query layer removes friction and creates competitive advantage through faster insight.
Scope: Growth Tier
The Growth tier provides:
Read the whole document (1,984 characters)
- User seats: 40 across your organisation
- Data connectors: 8 integrations to your systems of choice
- Capabilities: unified search, conversational chat, custom pages and dashboards builder
- Support engagement: quarterly business reviews and six-monthly check-ins
- Data refresh: automated nightly update by 07:00 Singapore time on business days
Commercial Terms
| Item | Cost |
|---|---|
| Year 1 subscription | £44k |
| Total first-year investment | £56k |
The first-year total includes our 8-week implementation programme: discovery, security review, connector configuration and end-to-end testing.
From year 2, annual renewal is £44k, invoiced in advance.
Service Commitments
| Commitment | Growth tier |
|---|---|
| Availability | 99.5% uptime |
| Urgent issue response | 1 business hour |
| Data freshness | nightly refresh by 07:00 local time |
Implementation
8 weeks from contract execution to full deployment.
Next Steps
Please approve this proposal and we'll send the master service agreement and order form for signature.
Regards, Sophie Ling Account Executive, BG-Demo
Unusual terms
As at Fri 9 Oct 2026- Refresh stated as Singapore time in scope
- Year 2 renewal quoted at £44,000