Marchbank Couriers - Proposal
Documentfinal Marchbank Couriers · proposal · final · 8 Sep 2023
A proposal for the Starter tier: 99.5% availability, P1 response within 4 business hours, and a 5% monthly service credit. Priced at £20k per year plus £6,000 implementation, £26k total. It is a proposal, not executed paper.
What it says
What this says
As at Fri 9 Oct 2026A proposal for the Starter tier: 99.5% availability, P1 response within 4 business hours, and a 5% monthly service credit. Priced at £20k per year plus £6,000 implementation, £26k total. It is a proposal, not executed paper.
What it is: a sales proposal dated 8 Sep 2023, filed as final but worded as an offer. It says "Please confirm that this proposal meets your requirements, and we will move to contract."
Commits: Starter for up to 15 users and 4 source systems, "99.5% availability guarantee", priority support "within 4 business hours" and a "Monthly service credit of 5% if we miss availability". Subscription is £20k and implementation £6,000.
Unusual: the text says the Snowflake account will be running "by the end of the implementation period". Renewal is said to fall on "the anniversary of go-live", not a stated date.
Not settled: the document names no customer signatory, shows no signature and gives no start date. The executed order form, not this proposal, decides contracted price and terms, and the evidence does not show it here.
As found in this document
As at Fri 9 Oct 2026- Price£19,500Source: the AI read of this record
- Availability99.5% availability guaranteeSource: the AI read of this record
- Priority support responsewithin 4 business hoursSource: the AI read of this record
- Service creditMonthly service credit of 5% if we miss availabilitySource: the AI read of this record
- Implementation4 weeksSource: the AI read of this record
- Implementation price£6,000Source: the AI read of this record
- Total contract value£25,500Source: the AI read of this record
- BillingInvoicing is in advance of each 12-month term on 30-day net payment termsSource: the AI read of this record
- RenewalAnnual subscription renews on the anniversary of go-liveSource: the AI read of this record
The document
Body
Marchbank Couriers - Proposal
Executive Summary
BG-Demo helps teams stop reconciling systems by hand and start asking your data questions directly. We connect your CRM, emails, calls, tickets and other systems into one AI-queryable brain, run inside your own Snowflake account.
This proposal covers the delivery and first year of our Starter tier for Marchbank Couriers.
The Offering
Starter tier gives your customer services team:
- Access for up to 15 users
- Connection to up to 4 source systems
- Search, chat and guided pages across your data
- One check-in every six months
- 99.5% availability guarantee
- Support response for priority issues within 4 business hours
- Monthly service credit of 5% if we miss availability
Scope and Timeline
Implementation phase: 4 weeks, led by our team, to connect your systems, load your data and train your team. We commit to have your Snowflake account running by the end of the implementation period.
Go-live: Your team can start asking questions immediately on day one of the subscription.
Pricing
Read the whole document (1,635 characters)
| Item | Quantity | Unit Price | Total |
|---|---|---|---|
| B-Viz – Starter (annual) | 1 | £20k | £20k |
| Implementation – Starter (4 weeks) | 1 | £6,000 | £6,000 |
| Total contract value | £26k |
Annual subscription renews on the anniversary of go-live. Invoicing is in advance of each 12-month term on 30-day net payment terms.
Next Steps
Please confirm that this proposal meets your requirements, and we will move to contract. We aim to execute and start implementation within two weeks of approval.
Unusual terms
As at Fri 9 Oct 2026- Renewal tied to anniversary of go-live
- Snowflake account running by end of implementation