Grisedale Search & Selection - Master Services Agreement (signed)
Documentexecuted Grisedale Search & Selection · contract · executed · 17 Apr 2024
Executed Master Services Agreement for the Starter tier, signed 17 Apr 2024. Commits 99.5% availability, P1 first response of 4 business hours, and a subscription of £20k per year plus a £6,000 one-off implementation fee. Term ended 30 Apr 2025.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement for the Starter tier, signed 17 Apr 2024. Commits 99.5% availability, P1 first response of 4 business hours, and a subscription of £20k per year plus a £6,000 one-off implementation fee. Term ended 30 Apr 2025.
What it is: the executed MSA and order summary for the Starter tier, built inside the customer's own Snowflake account. It was signed by Priya Raman for BG-Demo and a Director for the customer on 17 Apr 2024.
Commits: "Availability | 99.5%", "P1 first response | 4 business hours" and a service credit of "5% of one month's fee". Invoices are "payable within 30 days of the invoice date", and the implementation covers up to four connectors.
Unusual: nothing off standard Starter terms. No discount applies, and credits are "Availability only", with none for data freshness.
Not settled: the term ran from 1 May 2024 to 30 Apr 2025 and the text says "Any renewal is agreed in writing before the end date." It does not show what happened after that, and it names no connector delivery dates. The customer signatory is not named.
As found in this document
As at Fri 9 Oct 2026- Date end30 Apr 2025Source: the AI read of this record
- Date signed17 Apr 2024Source: the AI read of this record
- Date start1 May 2024Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's feeSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Subscription fee£19,500, billed annuallySource: the AI read of this record
- Implementation fee£6,000, fixed one-off fee, invoiced separatelySource: the AI read of this record
- Payment termsInvoices are payable within 30 days of the invoice dateSource: the AI read of this record
- Connectorsconnect up to four of the Customer's systems during the implementation periodSource: the AI read of this record
Body
Grisedale Search & Selection - Master Services Agreement (signed)
Status: Executed Version: 1 Signed: 17 Apr 2024
Parties
This agreement is made between:
- BG-Demo, a London data business, which provides B-Viz (the "Supplier"); and
- Grisedale Search & Selection, a Manchester recruiter for finance, legal and HR roles across the North West (the "Customer").
BG-Demo account owner: Priya Raman, Account Executive. Customer success manager: Marcus Bell.
Background
The Customer wishes to give its consultants and its operations manager one place to see client accounts, open roles and client complaints. The Supplier will build and run B-Viz for the Customer on the Starter tier, inside the Customer's own Snowflake account, on the terms below.
Order summary
| SKU | Item | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-STARTER | B-Viz – Starter | 1 | £20k | 0% | £20k | Yes, annual |
| IMP-STARTER | Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | 0% | £6,000 | No, one-off |
Read the whole document (3,117 characters)
Total contract value: £26k, made up of the one-off implementation fee of £6,000 and the first annual subscription of £20k.
Annual recurring revenue (contracted): £20k.
Term
- Start date: 1 May 2024
- End date: 30 Apr 2025
The subscription runs for the term above. Any renewal is agreed in writing before the end date.
Fees and billing
- The subscription is billed annually.
- The implementation fee is a fixed, one-off fee and is invoiced separately from the subscription.
- Invoices are payable within 30 days of the invoice date.
- No discount applies to either line.
- All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Service credit | 5% of one month's fee |
| Credit basis | Availability only |
Service credits are given only where the availability commitment is missed. They are not given for data freshness under this order.
Scope of service
The Supplier will:
- connect up to four of the Customer's systems during the implementation period;
- make pages, chat and search available to the Customer's users;
- run the brain inside the Customer's own Snowflake account; and
- provide the Starter tier check-in with the customer success manager.
The Customer will give timely access to the systems being connected and name a lead for the implementation.
Data protection
The parties have signed a separate Data Processing Agreement on the same date. It governs the processing of personal data under this agreement.
General
- This agreement and the order summary above are the entire agreement for the Starter subscription and implementation.
- Any change must be in writing and signed by both parties.
- This agreement is governed by the law of England and Wales.
Signatures
| For BG-Demo | For Grisedale Search & Selection | |
|---|---|---|
| Name | Priya Raman | Authorised signatory |
| Title | Account Executive | Director |
| Date | 17 Apr 2024 | 17 Apr 2024 |