Ivelbridge Software - Proposal
Documentfinal Ivelbridge Software · proposal · final · 28 Sep 2026
Proposal dated 28 Sep 2026 for the Growth tier: 99.5% availability with four-hour first response. First-year commitment £62k including implementation, then £50k a year subscription from year two. Not an order form; no signature shown.
What it says
What this says
As at Fri 9 Oct 2026Proposal dated 28 Sep 2026 for the Growth tier: 99.5% availability with four-hour first response. First-year commitment £62k including implementation, then £50k a year subscription from year two. Not an order form; no signature shown.
What it is: a customer-facing proposal from BG-Demo to Ivelbridge Software, stored as final, version 1. Lewis Kerr, Account Executive, is the BG-Demo person resolved for it. The text names no customer signatory.
Commits: it quotes "First-year commitment (implementation plus subscription)" at £62k and an "Annual subscription from year two" of £50k. It states "99.5% availability with four-hour first response" and an eight-week build with connectors to up to eight systems and up to forty users.
Unusual: the four-hour first response is stated as a general Growth term, whereas the brief puts Growth P1 first response at one business hour. The proposal does not say whether four hours applies to P1 or to other tickets.
Not settled: no start date, term length, billing or payment terms, connector go-live dates or service credits. It says the order form follows within a week of approval, so this is an open item until an executed order form exists.
As found in this document
As at Fri 9 Oct 2026- Price£62,000Source: the AI read of this record
- First-year commitment (implementation plus subscription)£62,000Source: the AI read of this record
- Annual subscription from year two£50,000Source: the AI read of this record
- Availability and first response99.5% availability with four-hour first responseSource: the AI read of this record
- Implementation durationeight weeksSource: the AI read of this record
- Connectorsup to eight of your systemsSource: the AI read of this record
- Usersup to forty users across several teamsSource: the AI read of this record
- Order formsent within a week of your approvalSource: the AI read of this record
The document
Body
Ivelbridge Software - Proposal
Executive Summary
This proposal outlines the value and commercial terms for Ivelbridge Software to adopt BG-Demo, the AI-queryable data layer built inside Snowflake, to empower your customer success team.
Your Challenge
Ivelbridge Software serves laboratory customers. Your customer success team manages Salesforce, product usage data, support tickets and financial records, yet you reconcile these systems manually to understand customer health. This takes hours each week and delays your ability to spot at-risk customers and plan timely interventions.
Our Solution
BG-Demo brings all your data together into one queryable layer. Your success managers ask natural questions: "Which customers have not run a search in thirty days?" or "Which contracts are up for renewal this period and at what risk?" The brain updates every night and you build your own dashboards in minutes, with no engineering support needed.
The Growth tier includes:
- Connectors to up to eight of your systems
- Up to forty users across several teams
- Dashboard builder and chat search
- Quarterly QBRs to measure ROI
- 99.5% availability with four-hour first response
Read the whole document (1,792 characters)
Implementation
We will build and test the brain over eight weeks, setting up connectors to your Salesforce, product analytics and support ticket systems, then validating dashboards with your team. We provide security questionnaire support throughout.
Pricing
| Item | Amount |
|---|---|
| First-year commitment (implementation plus subscription) | £62k |
| Annual subscription from year two | £50k |
Next Steps
We will schedule a call to confirm the scope of your initial connectors and introduce your delivery team. We will send the order form within a week of your approval.
Unusual terms
As at Fri 9 Oct 2026- Four-hour first response stated for Growth tier
- Combined first-year price covering implementation and subscription