Rufforth Bakeries / BG-Demo – Check In
Callcompleted
Rufforth Bakeries · 5 Aug 2026 13:30
Melanie Scaife says B-Viz has become the first place her team goes. Tickets are fine and mostly how-to. Renewal attendees are not yet settled, and finance has not been identified.
What was said
What this says
As at Fri 9 Oct 2026Melanie Scaife says B-Viz has become the first place her team goes. Tickets are fine and mostly how-to. Renewal attendees are not yet settled, and finance has not been identified.
What happened: Elena Novak ran a check-in on usage, tickets and renewal planning. Melanie described wide adoption, with team leads using it in huddles.
Customer view: Tickets have been fine, and the how-to questions come from the same few people. Melanie agreed a short refresher, not a whole afternoon.
Commercial: Melanie is not sure who will be in the renewal room and said finance might want to see the numbers first. She named herself and Liam, and probably someone from finance.
Watch: Finance is the team furthest behind on adoption and may be the unknown buyer at renewal. Melanie agreed to name the finance attendee by the end of the month. The call did not discuss price, tier or a renewal date.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Elena Novak to send the agreed list in writing and arrange the finance walkthrough.
- Elena to run a short refresher for the newer users.
- Melanie Scaife to name the finance attendee for renewal by the end of the month.
Risks
As at Fri 9 Oct 2026- Finance, possibly the renewal approver, is the least engaged team and its attendee is not yet named.
- How-to tickets come from the same few users, mainly new starters and sceptics of the old system.
Opportunities
As at Fri 9 Oct 2026- Adoption is spreading from customer service and key accounts into team huddles, which supports the value case at renewal.
- A finance walkthrough could bring the likely renewal approver on side before contract terms are discussed.
Transcript
Elena NovakGood afternoon Melanie, can you hear me clearly? Thank you for making the time.
Melanie ScaifeHi Elena, yes, loud and clear. Sorry, I'm in between two meetings, so I might drift off mid sentence.- Elena NovakNot a problem at all. As I emailed beforehand, the agenda is three points: usage, tickets, and renewal planning. Shall we go through them in that order?
- Melanie ScaifeYes, that works. Usage first, then.
- Elena NovakThank you. To confirm, the active users are up quite a lot against the previous quarter, and the team is asking questions most days. Does that match what you are seeing?
- Melanie ScaifeIt does. The team leads have started using it in their huddles now, which I didn't expect. Honestly, it's become the first place people go.
- Elena NovakThat is excellent to hear. Could you tell me which teams are most active, so I can note it accurately?
- Melanie ScaifeCustomer service, obviously, and key accounts. Finance are a bit behind, but they're getting there.
- Elena NovakUnderstood. I will make sure that the finance team has a short walkthrough, as agreed with Liam before. Shall we move to tickets?
- Melanie ScaifeYes. Honestly, the tickets have been fine. The one high priority ticket from last month was sorted quickly, and everything else has been how to questions.
- Elena NovakThat is helpful. For my notes, I would like to confirm whether the how to questions are coming from the same people, or whether they are spread across the team.
- Melanie ScaifeMostly the same few people, to be fair. The new starters, and a couple of the older ones who never really liked the old system.
- Elena NovakSo the answer is a training point rather than a fault. I'll follow up with a short refresher for those users. Would that be useful?
- Melanie ScaifeYes, definitely. Maybe just a short session, not a whole afternoon. They'll switch off otherwise.
- Elena NovakAgreed. Shall we turn to renewal planning? I will be direct, as I always am: the renewal is a little way off, but I would rather we start the conversation properly now.
- Melanie ScaifeSensible. I'm not sure who'll be in the room with me on that, to be honest. Finance might want to see the numbers first.
- Elena NovakThat is a fair point. To confirm, could you list the people you think will be involved? I will make sure that the right people are invited before we meet about contract terms.
- Melanie ScaifeMe, obviously. Liam for the data side. Probably someone from finance, though I don't know who yet.
- Elena NovakThank you. Could you let me know who in finance by the end of the month? I will check with the Finance team before I give you any dates for their side of the work.
- Melanie ScaifeYes, I can do that. Sorry, I'm getting a bit of noise, it's the warehouse next door.
- Elena NovakNo problem. To summarise, as agreed: one, a finance walkthrough; two, a short refresher for the newer users; three, the names of your renewal attendees. I will send these in writing today.
- Melanie ScaifePerfect, thank you. That's a very clear list, and I'll get you the names.
- Elena NovakThank you Melanie. Please let me know if anything changes. Kind regards, and I look forward to speaking again soon.
- Melanie ScaifeThanks Elena, bye.