Thorverton Creamery / BG-Demo – Proposal
Callcompleted
Thorverton Creamery · 1 Oct 2026 09:30
On the 1 Oct 2026 proposal call, Beth Venn said finance had signed off on the Growth terms Harvey Doyle quoted and that signing before the end of November works. No order form is signed yet.
What was said
What this says
As at Fri 9 Oct 2026On the 1 Oct 2026 proposal call, Beth Venn said finance had signed off on the Growth terms Harvey Doyle quoted and that signing before the end of November works. No order form is signed yet.
What happened: Harvey Doyle restated the commercials and Beth Venn confirmed that finance had approved them. She asked when BG-Demo needs a commitment and what happens after signing.
Customer view: Beth said the brain "solves the problem we've been trying to fix for ages". She leads customer service and wants her team in the kickoff.
Commercial: Harvey quoted twelve thousand for implementation and forty-four thousand for the subscription, with eight connectors and forty users under standard Growth terms. These are quoted figures, not an executed order form.
Watch: The evidence does not show that the proposal and order form were sent after the call. Harvey also said IT must be regularly available during the eight weeks of implementation.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Harvey Doyle sends the formal proposal and order form to Beth Venn and follows up the next week.
- After signing, run a discovery call with Beth's IT team to confirm connectors and data flow.
Risks
As at Fri 9 Oct 2026- The proposal and order form are still unsigned, and the evidence does not show they were sent.
- Implementation needs regular IT availability from the customer.
Opportunities
As at Fri 9 Oct 2026- Close a Growth subscription with eight connectors and forty users, plus the eight-week implementation, before the end of November.
- Involve Beth's customer service team in the kickoff to anchor adoption.
Transcript
Harvey DoyleHi Beth, how are you?
Beth VennGood, good. I've had a think about everything we covered.- Harvey DoyleBrilliant. What did you think?
- Beth VennI spoke to our finance team and they're happy to move forward. I think this solves the problem we've been trying to fix for ages.
- Harvey DoyleThat's great to hear. So we'd be looking at sixty-two thousand total for year one, twelve thousand implementation and forty-four thousand subscription. That all still makes sense?
- Beth VennYes, finance signed off on that. When would you need us to commit?
- Harvey DoyleNo immediate rush, but if we can get something signed before the end of November, that gives us a nice window to start implementation in December without squeezing it. Does that work?
- Beth VennYeah, November works. What's the next step on your side?
- Harvey DoyleI'll send over a formal proposal with the scope: the eight connectors we discussed, the forty-user limit, all the standard Growth terms. You'll also get an order form to sign.
- Beth VennAnd once we sign?
- Harvey DoyleThen Hannah and I will kick off a discovery call with you and your IT team. We'll map out your systems, confirm the connectors, understand your data flow. From there it's eight weeks of implementation.
- Beth VennAre there any surprises I should know about?
- Harvey DoyleNothing major. We'll need someone from IT available regularly. And ideally, you or someone from your team in our kickoff call so we understand what matters most to your customer service side. But that's all normal stuff.
- Beth VennThat's fine. Can you send the proposal today?
- Harvey DoyleI'll get that over to you this afternoon. You'll have the proposal and order form. Have a look, run it past finance if you want, and then we can discuss next week?
- Beth VennSounds good. Thanks Harvey.
- Harvey DoyleCheers, Beth. Speak soon.