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Harvey Doyle

Orrell Heys Housing / BG-Demo – Proposal

Callscheduled

Orrell Heys Housing logo Orrell Heys Housing · 15 Oct 2026 14:00

Who was there

BG-Demo

Them

Call prep

As at Fri 9 Oct 2026

First proposal for a Starter prospect with no contract. Karen Unsworth is engaged but does not decide. The managing director's value question, IT access and the Snowflake account are all still open, and the economic buyer has never been on a call.

Context: Orrell Heys Housing has no order form, invoices or ARR. The open new-business Starter deal sits at the CRM demo stage at £28k, owned by Sophie Ling, who is not on this call.

Approach: Harvey Doyle should present a Starter proposal built on complaint response time and repair costs, the two measures Karen has named. That gives her something to take to her managing director.

He should then agree with Karen how to reach Michael Fazakerley and Dale Prescott. He should also set dates for the IT access check and the Snowflake confirmation.

Watch for: the 30-day termination clause Sophie described on the discovery call is not confirmed by any contract. Correct it before Karen relies on it.

Year two was described only as list price. The proposal should state the renewal basis plainly so the first-year figure does not mislead.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

Booked

Updated 9 Oct 26
Date2026-10-15
Time14:00
Typeproposal
Statusscheduled

Transcript

No transcript: the call is scheduled and not recorded.

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DataRecords
Organisations300
People at customers1,880
BG-Demo staff records (in post and leavers)65
Calls2,593
Email threads3,882
Support tickets1,502
Documents1,582
Deals403
Invoices365
Events49
News items147

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