# Chart seats in use across customers, lowest first, and tell me who is under-using what they pay for

*Ask B, Ask B's real answer through the relay (claude -p with the B-Viz tools). Figures as at Fri 9 Oct 2026.*

**What B-Viz did:** Checking the money facts (usage_headroom) → drawing a chart (Seat use is lowest at Brightcombe, Ardc…) → drawing a chart (Seat use is lowest at Brightcombe, Ardc…)

The chart below shows the 15 lowest of 91 customers, ranked by share of licensed seats in active use in September 2026. It is the percentage rather than the raw seat count, so a small account isn't ranked low just for being small. The figures come from the current order forms and are as at Fri 9 Oct 2026.

**Clearly under-using what they pay for:**
- **Brightcombe Veterinary** (starter): 1 of 15 seats in use (7%), and no connectors set up out of 4.
- **Ardcarne Life Assurance** (enterprise): 18 of 150 seats (12%), and 0 of 20 connectors. This is the largest gap, with 132 seats unused.
- **Hollins Tarrant** (starter): 3 of 15 seats (20%), and 2 of 4 connectors.
- **Brackwell Freight Ltd** (growth): 14 of 40 seats (35%). It is using 7 of 8 connectors, so it is wired in but lightly adopted.
- **Fenmoor Specialty Underwriting** (enterprise): 64 of 150 seats (43%), with 86 seats unused and 9 of 20 connectors.
- **Carnmoor Fleet Leasing** (growth): 22 of 40 seats (55%).

**Borderline, around 60%:** Penwortham Mutual (90 of 150, 60 seats unused), Silverbeck Energy Services, Wrenfield Property Management, Tallowfield Health Partners, Marsden Vale Recruitment, Tarnbeck Insurance Brokers and Saltia Hardware Distributors. Each of the six small accounts uses 9 of its 15 seats. Dunholm Precision uses 38 of 60 (63%).

**The opposite problem:** Merriott Lyle Distribution, Quarrington Care Network and Veldmaat Payments are above their included seats. Many others are at 90% or more.

This measures seats and connectors only. The assessment's status for each account (for example whether Ardcarne is At risk) is a separate reading, which I haven't pulled here. I can add it, or the ARR at stake for each under-user, if you want.

Sources
[1] [Platform usage and headroom, September 2026 active users against order-form seats](https://b-viz.com/demo/p/platform-usage/index.html) - 9 Oct 2026

*claude-sonnet-5-5 · 19.0 s · facts, chart*